奧爾巴尼中心歡朋套房飯店(Hampton Inn & Suites Albany-Downtown)

Lobby is beautiful, room is great! And the Valet guy Mike was really helpful getting my truck and trailer in.

The facility was nice and clean .The breakfast was good and hot.

The room is very nice

I will definitely be staying here again! It was clean quiet & safe. I attended a function at another hotel not far from this one & they had random EDPs walking around & they are a well known high starred hotel which was really unsettling & disappointing. The Hampton Inn is the only choice for me!

My Family and I stayed for a night we were checked in and given our room but upon entering the room it had not been cleaned. We were given another room but inconvenienced for a bit. There was also an additional $18 fee for parking on premises which was not included in the booking. The stay served the purpose overall good stay.

The guy at the front desk wasn’t as welcoming as the women was my last stay. The bathroom in the room I stayed in wasn’t clean. The shower had hair in it and the toilet was dirty. I cleaned it myself. The extra blankets in the closet were dirty. Cleanliness is very important if you want people to return.

I was not informed upon reserving my room that I would be charged a $30 ‘Room Holding Fee.’ Despite the fact that it was refundable, I was not informed ahead of time & no one could legitimately explain what that fee was for. Additionally, upon parking in the hotel parking lot, I was not allowed to park my own car. Neither the parking attendants nor the manager could justify why I couldn’t park it myself. I didn’t feel comfortable with the attendants parking my car & keeping the key, especially since I had to leave personal & business related items in my car that I needed the next day for a trade show. The lot was not busy at the time my car was parked nor when I picked it up. Finally, I specifically requested a room ‘AWAY FROM’ the elevator & Ice Machine & the front desk person gave me a room that was close to ‘BOTH’ of those areas. VERY DISAPPOINTING! Changing rooms at that point would have made me late for my meeting so I had to lump it and deal with the added noise of the hallway traffic by the elevator & ice machine dumping ice into buckets at all hours of the night.

Hotel is very clean, front desk personnel were awesome, very friendly. Only complaint I have is the parking. I dont like the $18 to park my car at the hotel I am staying at, everything else was very nice. Nice, clean place to stay.

Checkin experience was terrible. Kennie at the front desk was rude and asked for the Hilton reservation’s without even providing options or showing a service attitude towards getting whatever information she needed for checking us in. I had to call Hotels to get the data she was asking for. She see and treat guests as transactions.