艾因Rotana住宿

While the room is clean and the bed is comfy the staff at house keeping were helpful and u had to call and request what I needed it was not replaced daily. Unlike Ayla Grand Hotel. The reception staff are unfriendly, often found they were unwelcoming. Oh suddenly I was asked to park my car myself cos they were busy, after 3 days of valet parking, but I see who is more valued. Breakfast starts at 6:30 and I had to leave early so the had packed a hot breakfast for me which I appreciated. Not my first time at this hotel but certainly noticed I was ignored this time.

環境很好就在市中心，旁邊就是超大號超市和商場 停車場很大她免費方便 房間有六十多平米 是個套間 很寬敞很好 也許以後沒機會來這個線城市了 推薦給大家

這是我們第二次在艾拉大酒店住了六個月,參觀了艾因和家人。這是另一個非常好的住宿,援助非常好。餐飲工作人員很棒。Babar和Harrish在招聘和培訓方面做得很好。Eltose非常樂於助人,提供了出色的服務。來自印度欽奈的Mohammed非常友好和樂於助人。禮賓團隊總是非常友好和樂於助人,特別是Arun和Yanip,他們在那裏參加了我們的兩次旅行。銷售喬治在整個過程中指導我們,很棒。總的來說是一次很棒的體驗。

It was one of the best locations for a resort, the view was truly amazing! the cleanliness is ok, the food was amazingly delicious too, we ordered from room service we really love the lamb chops and the shrimp biryani, even in the pool bar the food was served fresh and appetising, not to mention the breakfast was absolutely devine the breads were freshly baked. there were many things we wanted to comment was about the services its taking too long to order and the order to arrive. we also noticed that some of the facilities were idle and abandoned. it is quite sad to see that this hotel is beautiful yet so much left behind. We can even imagine the breeze during winter, althou this hotel is currently operating, it was very noticeable too that there were under staff. I have to praise all the staffs that we encountered from the luggage area to reception to the gym and the breakfast staffs, also the housekeeping were very polite and attentive, despite of all the challenges. I hope that the management would see the greatest potential of this hotel, lies to the staffs who are very willing to serve, they just need more motivation and incentives indeed. All the best! cant wait to experience it again on winter.

I recommend the hotel in terms of the nice location near the Helli Mall and the city center and in terms of the professional and welcoming service and room cleanness.

中規中矩，是al ain比較好的了，開車去的，有點繞沒搞明白停車場在哪裡，停在了有台階的門口，但是服務生很nice，主動幫忙拎箱子。但是前台非常不專業，給的房間居然是有人入住的，幸好沒看到不該看的…

Everything about this hotel is excellent. They staff were amazing, the rooms were damn clean and cosy. The bed was so comfortable that I overslept 😄. I am definitely in love with this hotel right now.

If I can summarize the experience in this hotel, it's one of the worst hotel I have ever been my whole life. They say it is a four stars hotel, but I assure you it wouldn't even reach the standard of a normal hostel as they are not following the international rules of hospitality, and this comes from a frequent traveler and someone working in hospitality field. Now, to explain my experience it's the first time to face such an issue where the hotel is kicking out their customers. After booking, paying and confirming the reservation for 2 nights 3 days, next day we head to the hotel and we reach 9 pm. As soon as we arrived, the guys gave us the news, yes you have booking but you will stay only 1 night and the next days 12 pm you have to leave as the hotel is booked by the government. When we asked why you didn't inform us earlier, they say we got the news 3 hours ago. Yes they had time to inform us anyways.. then we asked that we need to solve this issue and as they are responsible of this incident, they say we can't do anything for you, check in and leave tomorrow 12 pm. OK what about our money? We shall get it in 4 days to 2 weeks as it's through *********** Away of that, the way of hospitality we have received of lack on communication and handling a furious customer who is coming late night on such Hazzard news. While we were leaving, and after filing a complain to the tourism authority about this hotel that we shall never visit again, they say ” the hotel is being taken for quarantine”.. sorry but why you never even informed us this from the beginning. Why everything has to be late and you have to leave your customer in the street with an unplanned accommodation Such an awful hotel that even iy foenst the one start rating I gave, as if it was me, I would give them maximum QUARTER star. Note: Night shift supervisor with the name Abdul Muthaleb, is a real example of lack in communication and solving problems. Talking to the guest in a manner as if he owns the world saying NO SOLUTION. Complaint has been filed to the tourism authority hoping we get our rights as a customer being humiliated as such.

這是丹納特連鎖酒店不錯的酒店,這個連鎖酒店保證他們不會讓您失望。但是這家酒店最大的缺點是房間根本不隔音。考慮到這裏游泳池區域不錯,這個地方很適合家庭,而且正是因爲這個原因,這家酒店超級吵。感覺就像我和全家人共用一個房間。 儘管如此,這家酒店還是不錯的,因爲它的工作人員非常友善和包容,它的游泳池區域又好又寬敞。它很小但很乾淨,我也喜歡它的陽台--從遠處可以看到傑貝爾哈菲特的的道路。它值得一錢。