Since the website refuses to let me tell everybody exactly what happened and they keep canceling my review, I have to do it in a nutshell. They refuse to cancel my reservation. I've called them numerous times and it have been lied to. This used to be an upstanding hotel and I've stayed there numerous times, I do not know if they were bought out or changed ownership, but it has really gone downhill. It is not about customer service anymore. All it is is about money. I refuse to stay there at this hotel ever again.
翻譯