I have stayed at this hotel previously and left great reviews. However this trip was very different and after 2 weeks I moved out to the hotel next door which is much better. The front of house staff here are delightful, particularly Karima. However staff on the pool bar/ cafe are inexperienced and need training. They also kept running out of wine. I had one pizza lunch here which was dreadful. Breakfast is good. I was allocated one of the refurbished rooms with a sea view. It looked great, although the bathroom was tiny - as I was staying solo, that didn't really matter. Some service issues with room which wasn't cleaned one day, Toiletries were not replaced and I ran out of toilet paper twice. The safety deposit box didnt work. The towels were grey and had many threads hanging off them. Sadly it is currently more of a building site that a hotel- they are working at different sites within the hotel and grounds, and it is impossible to avoid loud building work from 10am to 7pm. Rooms are being completely refurbished - doors and windows and flooring and bathrooms. Consequently lots of drilling and banging. They are also replacing the 2 lifts-- one was out of service and will be for quite some more time. The other is new but went out of service at least three times during my stay- but was quickly repaired. Waiting times for the lift were unacceptable. They were also building a large wooden structure in the gardens. Consequently, 6 days of heavy electric stapling going on ! I think they tried to drown out some of the building noise by playing loud music from 9.30 onwards. It didn't work and the music itself became very irritating ! After dark the noise from the pool bar / cafe is totally unacceptable, as they ramp up the music until 11pm or later. Twice a week they have karioke which really is horrendous- so so load. Terrible voices. Mainly French songs. It really was so bad but they refused my requests to turn the sound down- there only suggestion at 11pm was to move rooms- but that included packing and removing all my clothing , too - so hardly acceptable ! I thought they were just giving me a quiet room to sleep in , but no ! The Internet quality is very poor. It comes and goes even in reception! Do not expect to get connection in your room. Most guests form a huddle in reception to gain an Internet connection. Finally, the pricing. I paid about £40 per night for this hotel for a 2 week booking and a separate 1 week booking. I tried to book for the 4th week but was quoted over €150euros per night ! What ? No way is this even a €100 per night hotel!! In any event I cancelled and moved out after 2 weeks - that was the worst 2 weeks I have ever had in a hotel ! MY advice. Do not stay here!! Please look at photos.
滿意
26 評價