Booked 4 nights here, only cabins available were classed as basic. Checked into cabin 25, see photos. Luckily, a superior cabin became available after one night, so thanks to the help of Fiona and Lauren (thanks ladies, we really appreciated your help), we were able to spend the final 3 nights in much better accommodation. The site is in a great location, with gate access to a beautiful beach. Also within easy driving distance to Port Adelaide and Glenelg. We ended up having a really good stay here, but I do have to question how much it would cost to replace the broken sink tap tops, a washing-up liquid bottle and dish drainer. Small items that were very dirty and easily replaceable.
Have stayed in Adelaide many times for both business and holiday, and this hotel now will be my first choice. Great rooms and facilities, views, location, parking . Hotel restaurants are the best and great staff who are all friendly and go out of their way to help. You just dont get all that these days. Well done to all.
Wonderful experience all round - highly recommend. Staff friendly and always looking to help, rooms delightful, I had a lovely view of the mountains and restaurant downstairs provides good quality food in relaxed atmosphere.....
索菲特飯店是阿德萊德新近開業的豪華飯店,它將法式優雅與復古裝飾融為一體,高高矗立在這座城市的天際線上。索菲特飯店擁有眾多餐飲選擇和活動空間,包括 Déjà Vu 香檳酒吧、現代法式餐廳 Garçon Bleu 和行政休閒區索菲特俱樂部。餐廳和休閒區分別可以從 9 樓和 10 樓欣賞阿德萊德的壯麗景色。索菲特飯店擁有多種不同類型的客房和套房,可滿足每個人的需求。此外,飯店內設有室內游泳池,附近設有停車場,是您探索阿德萊德的理想出發點。
訪訪客2023.06.15
I have stayed at this hotel a number of times and have thoroughly enjoyed all my previous stays but on my most recent stay I found that standards had severely declined in multiple respects. Upon arrival there were no staff at the driveway to assist to unload the luggage as there are usually. Upon entering the hotel lobby, I found all reception desks unattended. After waiting a few minutes, a staff eventually arrived. As an Accor platinum member, I have always been upgraded to a suite at this hotel on all my previous stays. I asked about the availability of a suite upgrade for this stay but was informed by the staff that there were none available. I accepted that because I understand that upgrades are subject to availability. However, when I checked the availability of suites for my stay dates immediately after check-in, I found that there were multiple suites available. So the staff had lied to me. I discussed the matter with Heath Varcoe, the Guest Experience Manager. Heath said that upgrades for Accor platinum members were only to the next room category and also dependent on factors other than availability, without elaborating on what those other factors were. I feel that as an Accor platinum member who has stayed at this hotel on numerous occasions, the hotel should do their best to offer a suite upgrade if possible, as they have on all my previous stays. I asked Heath if I could get the contact details of a staff in the reservations team so I could check with them when planning future stays regarding the likelihood of a suite upgrade being available. Heath said he would check and get back to me before I checked out, but I have never heard from him, despite asking the staff on check out to follow up with Heath. It has now been a few months. I was assigned to a small room which had an awkward ‘open plan’ design with a bathtub placed awkwardly in the middle of the room. The sliding door to the bathroom was difficult to open and close and did not actually afford much privacy as you could still hear everything going on in the bathroom when it was closed. Also, it seems the hotel has replaced the Dyson hairdryers with el-cheapo brand ones which look like they are from a $2 store. They do not fit with the image of Sofitel as a luxury hotel. There was also no portable speaker in the room as there usually is. At the breakfast buffet at Garçon Bleu I found that there were no chicken sausages as there had been on all my previous stays, only pork ones. Because I do not eat pork, I raised this with the staff and was informed that they had run out but they would have them the next day. But the next day when I went back there were still no chicken sausages. So I decided to visit Club Millesime for breakfast instead, and strangely found that they did actually have chicken sausages there. But they were not the full-size ones that were available previously, rather, they were small, cocktail-size ones. I hope they bring the full-size ones back, because
The room was comfy; The TV was a good size; The bed was a king size & good to sleep on. We had a buffet breakfast & dinner each day. The staff managed to keep up the service. The food was ok. The staff was extremely busy & run off their feet. A big thank you to Christian & Jane for looking after us. The site is the perfect location. Close to the city & landmarks. An ideal base to travel from to tourist destinations. We loved it.
對於想要捕捉阿德萊德城市風采的旅客來說,阿卡巴飯店是一個理想的選擇。從飯店出發,至阿德萊德機場僅有8km遠。到黑氏巧克力廠僅需步行很短距離。飯店坐落於The Maj Gallery邊,附近還有很多景點包括Veale Gardens和Jacks Point Pelican觀景台。可以去飯店咖啡廳,舒適的環境,可供您休憩放鬆。如果您喜歡安靜的用餐,飯店可以提供房間送餐服務。倘若您覺得飯店的餐飲服務無法滿足您的需求,附近的Orana(其他)、Georges on Waymouth(西餐)和Golden Boy(其他)不妨可以試試。飯店休閒區提供了各類設施,您可以在這裡舒緩身心壓力。提供乾洗服務,為您的旅途省心。飯店為所有入住顧客提供停車場。
The Grand is without a doubt all about the location! Given it’s ocean front position it should offer an absolute premium experience but instead falls a little short as it continues to date without much sign of refurbishment. The rooms are basic, the carpets old, the furnishings aging and everything just feels in need of some love. Bathrooms still have showers over the bath with shower curtains and the air con in the room wasn’t very effective (too hot despite being on the coolest setting). There was also a wedding being hosted during my 1 night stay and despite my room being on the 5th floor (ballroom is on level 1), I could hear the band/music until the end of the reception at 11:30pm. On the positive (besides premium location), the staff at reception / concierge were excellent. They greeted with absolute care on arrival and happiness during check out, despite being early in the morning. It felt like they enjoyed what they did and that’s so good to see in customer facing roles. Worth considering this hotel for a stay, just as long as you’re happy with basic ammenities in a great location.
滿意
60 則評論
4.5/5
每晚起價
NT$3,239
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訪訪客Wonderful stay, great hotel, comfortable, bed and pillows, Conveniently, located close to everywhere. Breakfast was excellent with a huge variety of healthy and non sugar options. Staff are friendly and efficient Lisa. the barrister is an asset to the Hotel, she makes an excellent cappuccino, the way it should be made, perfect start to the day. Well done Adrian and Lewellyn, I will return.
訪訪客Perfect location for our drive Perth to Melbourne, easy access from and to the highway. Spacious, clean room with table, couch, TV, aircon and very comfortable bed. Ensuite a little outdated but the room had been freshened up. We had trouble connecting to the wifi. The restaurant was closed on our visit but we ordered room service and enjoyed our meal. Staff were very friendly and helpful. Be aware that while there is a 'late check-in' window, a sign on the door said that reception hours had changed to 8am - 8pm (when we booked the site said it was open all night... it might be wise to check ahead if you're likely to be later) Good, clean accommodation. We had a good stay.