阿德萊德Palomino Reserve附近住宿

酒店外景就很明顯，藍色的外牆，看一眼就知道在哪裡了，阿德是一個很安靜很舒服的城市，附近街邊就可以停車。我入住的時候是晚上10點，沒有工作人員，在門口打電話check in的經歷很奇妙。進入房間以後，房間有一定年頭，但是房間很整潔乾淨。就是房間牆上的壁畫，一個人住有點慎得慌，不過，不是每一間都是同樣的壁畫，有時候還是很好奇外國人的審美。我是來看望朋友老師，對於我這個學生黨，這裡是很經濟實惠的選擇。很滿意的是，每天的清潔工作，都會把房間收拾的很整潔有序，不會把東西亂放，而且牀每天都會疊的整整齊齊。周邊有很多地方可以吃飯，這條街Melbourne Street離city也不會特別遠，哪怕走路也僅需十幾分鐘。總體住房體驗非常好，如果下一次再來阿德，應該還是會選擇這裏。

Wonderful experience all round - highly recommend. Staff friendly and always looking to help, rooms delightful, I had a lovely view of the mountains and restaurant downstairs provides good quality food in relaxed atmosphere.....

方便，酒店旁邊就是shopping地方及食肆； 單邊大窗令景觀開揚，沿着窗邊就是一張跟窗一樣長的枱，非常實用； 間隔好用，入門洗手間旁有掛衣處及長鏡，下面小桌放背囊及地下空間剛好放到大篋，完全不會阻路。 舒適。

住在這裡，享受豪華逍遙遊特惠。我們住了3晚，包括自助早餐，下午茶和一瓶免費的葡萄酒。 由於工作繁忙，我們無法參加下午茶，所以我們改為提供第二瓶葡萄酒。 酒店的大堂和酒吧區很好，所有工作人員都很友好和細心。 游泳池，水療和健身設施都很好-健身房雖然很小，但沒有手部重量。自助早餐很棒，有很多選擇，還有一位可以根據自己的喜好製作雞蛋的廚師。 酒店房間很寬敞，擁有您所需的一切-衣櫃，擱板，抽屜空間，衣架，浴袍，拖鞋，迷你吧和免費茶水和咖啡。沒有免費的水瓶，迷你酒吧的水收費4美元。 50。 （酒店隔壁有一家便利店） 床很硬，不舒服，枕頭也一樣。浴室雖然很乾淨，但非常過時且很小。管家服務很好，我們從不缺少毛巾！ 位置非常好-步行即可到達Rundle街和各種餐廳，博物館和河流。 我們喜歡我們的住宿，並會再次回來。

We stayed here last night as we were going to The 10cc concert. Arrival was swift and easy and the room was already available. Our room was a junior suite facing North Terrace, it was clean and quiet. We enjoyed 2 complimentary drinks from the bar. They have refurbished the hotel but I think the bar looks a touch bland and not welcoming. I would have thought that there would have been sanitiser available on all levels by the lifts and in the room also. The shampoo, soap etc no longer comes as individual packs but huge bottles and being still in Covid times I thought this a bit off putting. Breakfast was ok nothing special and luckily we had ours included or it would have cost us $42.00 per person and it was not worth that much. The pre-made pancakes were freezing cold. There was a good range of cereals and the fruit plates were nice but had defrosted and tinned fruit also. I found all the supposedly hot foods not hot but cool venturing on cold and they need to do something about the baked beans as they were nasty. We had a slight hiccup on leaving as we were almost charged for two glasses of red wine which we quickly told the receptionist we never had. She amended that quickly so all good.

I have stayed at this hotel a number of times and have thoroughly enjoyed all my previous stays but on my most recent stay I found that standards had severely declined in multiple respects. Upon arrival there were no staff at the driveway to assist to unload the luggage as there are usually. Upon entering the hotel lobby, I found all reception desks unattended. After waiting a few minutes, a staff eventually arrived. As an Accor platinum member, I have always been upgraded to a suite at this hotel on all my previous stays. I asked about the availability of a suite upgrade for this stay but was informed by the staff that there were none available. I accepted that because I understand that upgrades are subject to availability. However, when I checked the availability of suites for my stay dates immediately after check-in, I found that there were multiple suites available. So the staff had lied to me. I discussed the matter with Heath Varcoe, the Guest Experience Manager. Heath said that upgrades for Accor platinum members were only to the next room category and also dependent on factors other than availability, without elaborating on what those other factors were. I feel that as an Accor platinum member who has stayed at this hotel on numerous occasions, the hotel should do their best to offer a suite upgrade if possible, as they have on all my previous stays. I asked Heath if I could get the contact details of a staff in the reservations team so I could check with them when planning future stays regarding the likelihood of a suite upgrade being available. Heath said he would check and get back to me before I checked out, but I have never heard from him, despite asking the staff on check out to follow up with Heath. It has now been a few months. I was assigned to a small room which had an awkward ‘open plan’ design with a bathtub placed awkwardly in the middle of the room. The sliding door to the bathroom was difficult to open and close and did not actually afford much privacy as you could still hear everything going on in the bathroom when it was closed. Also, it seems the hotel has replaced the Dyson hairdryers with el-cheapo brand ones which look like they are from a $2 store. They do not fit with the image of Sofitel as a luxury hotel. There was also no portable speaker in the room as there usually is. At the breakfast buffet at Garçon Bleu I found that there were no chicken sausages as there had been on all my previous stays, only pork ones. Because I do not eat pork, I raised this with the staff and was informed that they had run out but they would have them the next day. But the next day when I went back there were still no chicken sausages. So I decided to visit Club Millesime for breakfast instead, and strangely found that they did actually have chicken sausages there. But they were not the full-size ones that were available previously, rather, they were small, cocktail-size ones. I hope they bring the full-size ones back, because

看評價挺擔心老破舊，但還是住了卻挺驚喜。我覺得可能是普通房和豪華房有區別，建議選豪華房，挺好的。床特別舒服，房間不算小，空調温度舒適，正對廣場景色不錯，空調開關也並不是那種特別破舊的。重點：阿德這種小城市一定要住希爾頓，其他的酒店都不在你走路最舒適的範圍內，chinatown、電車站、廣場、購物、吃喝用都是這個酒店最佳，而且在city碰上homeless的機率也遠低於其他幾家同級別的酒店。自駕代客泊車服務特別好也很重要。

Have stayed in Adelaide many times for both business and holiday, and this hotel now will be my first choice. Great rooms and facilities, views, location, parking . Hotel restaurants are the best and great staff who are all friendly and go out of their way to help. You just dont get all that these days. Well done to all.

The Grand is without a doubt all about the location! Given it’s ocean front position it should offer an absolute premium experience but instead falls a little short as it continues to date without much sign of refurbishment. The rooms are basic, the carpets old, the furnishings aging and everything just feels in need of some love. Bathrooms still have showers over the bath with shower curtains and the air con in the room wasn’t very effective (too hot despite being on the coolest setting). There was also a wedding being hosted during my 1 night stay and despite my room being on the 5th floor (ballroom is on level 1), I could hear the band/music until the end of the reception at 11:30pm. On the positive (besides premium location), the staff at reception / concierge were excellent. They greeted with absolute care on arrival and happiness during check out, despite being early in the morning. It felt like they enjoyed what they did and that’s so good to see in customer facing roles. Worth considering this hotel for a stay, just as long as you’re happy with basic ammenities in a great location.