I stayed 11days and the entire staff and the “lady in red” team made our stay amazing. Is Kempinski expensive? Yes! In my opinion, being away from home and feeling safe and comfortable was important to me especially since I was traveling with my 7yr old. Breakfast buffet staff was always courteous. Porters, the entire cleaning team (Jemima), front desk, Peter at the pool with the pool lounge team.
The hotel’s furniture and fixtures should be updated in the near future, but that’s minor stuff to me if the team is amazing.
I even fell sick during my last few days with a cough, totally not their fault, but they made sure to offer me a clinic visit and a pharmacist to get me some medicine for my cough. And complimentary breakfast in my room since I wasn’t well enough to go downstairs for breakfast.
Thanks to the entire team (daisy, Jemima, Peter, Angelo, Stephen K, managers, list is too long to mention each person) for making my stay comfortable and memorable! I’ll stay again!
翻譯