艾因皇宮飯店的評論

住宿方回覆: Dear pjg1052,Thank you very much for your outstanding review and for rating us so highly across all categories. We’re delighted to know that you enjoyed your stay and appreciated the classic exterior of the hotel, along with the clean interior, friendly reception staff, and excellent pool and pub facilities.It’s always rewarding for our team to hear that guests would definitely return, as this reflects the comfort and value we strive to provide. Your recognition of both the property and our staff is greatly appreciated, and it motivates us to continue working with the same dedication.We truly value your support and look forward to welcoming you back again soon for another enjoyable and memorable stay at Al Ain Palace Hotel.Warm regards,Mazhar SiddiquiOperations ManagerAl Ain Palace Hotel

住宿方回覆: 親愛的賓客：非常感謝您在所有方面給予我們如此出色的評價和滿分好評。我們很高興得知您在入住期間一切順利，我們的接待團隊也在您夜間航班後協助您提前入住。很高興聽到這個小小的舉動讓您更舒適地抵達。我們很高興您覺得房間乾淨舒適，並享用了美味的早餐。同時，我們也感謝您對咖啡和一樓房間採光不足的評價。這樣的回饋有助於我們改進，我們會與相關團隊分享您的回饋，以便我們能夠更好地服務未來的賓客。我們衷心感謝您的支持，並期待很快再次歡迎您入住艾因皇宮酒店，享受舒適愉悅的住宿體驗。此致，Mazhar Siddiqui 營運經理 艾因皇宮酒店

住宿方回覆: Dear Kaparuiwadeerfuliulibaiqi,Thank you for sharing your feedback and for giving us such a positive rating. We’re very happy to hear that you liked the newly styled room and enjoyed the overall environment and comfort of your stay. It’s always rewarding to know that our guests appreciate the improvements we’ve made to enhance the in-room experience.We do, however, sincerely apologize for the difficulty you faced finding parking during your late-night arrival. Due to our central location, parking can be limited during peak hours, especially late at night, but our team is always ready to assist guests in finding the nearest available spaces. We truly appreciate your patience and understanding in this matter.Your kind words and honest feedback mean a lot to us, and we’ll continue working on ways to make future stays even more seamless. We look forward to welcoming you back again soon to Al Ain Palace Hotel for another comfortable and pleasant visit.Warm regards,Mazhar SiddiquiOperations ManagerAl Ain Palace Hotel

住宿方回覆: 尊敬的賓客，感謝您抽空分享您的回饋。對於您抵達後的體驗，我們深感抱歉，對於停車問題造成您的不便和困擾，我們深感抱歉。我們理解長途旅行後遇到此類問題會讓您倍感壓力，很遺憾這會影響您對我們服務的整體印象。請容許我們澄清，艾因皇宮飯店 (Al Ain Palace Hotel) 沒有專屬停車區，所有線上預訂平台均已明確告知。飯店旁的停車位屬於政府管理的公共停車系統，需額外收費。這些停車位採用先到先得的原則，我們無權預訂或移動任何佔用這些停車位的車輛。雖然我們始終盡力為客人提供代客泊車服務，但當公共停車場已滿時，我們的團隊服務範圍有限。我們真誠地感謝您的理解和耐心，我們希望有機會在未來再次歡迎您，屆時我們將能夠更好地滿足您的期望，並提供我們聞名的熱情款待。誠摯的問候，Mazhar Siddiqui 營運經理，Al Ain Palace Hotel

住宿方回覆: Dear Yaya7788,Thank you very much for sharing your wonderful feedback with us. We’re delighted to know that you had an excellent stay and rated us so highly across all categories, from cleanliness and surroundings to service and amenities. Your kind words about the value for money are truly appreciated.We also take note of your suggestion regarding the bed size. Guest comfort is always our priority, and your feedback is valuable as we look for ways to further enhance the experience for both individual travelers and groups. It’s encouraging to know that you would consider staying with us again.We sincerely appreciate your support and look forward to welcoming you back soon for another comfortable and enjoyable visit at Al Ain Palace Hotel.Warm regards,Mazhar SiddiquiOperations ManagerAl Ain Palace Hotel

住宿方回覆: 尊敬的Aleksandr，非常感謝您精彩的評論以及所有類別的完美評分。我們很高興得知您入住愉快，房間乾淨整潔，並讚賞我們團隊禮貌高效的服務。我們尤其榮幸能夠滿足您10:00的提早入住要求。雖然我們的標準入住時間為14:00，但只要有空房，我們就會盡力為您提供幫助，很高興得知這能讓您更加舒適地抵達。我們非常感謝您的慷慨回饋，並期待很快再次歡迎您入住艾因皇宮酒店，享受另一次精彩的住宿體驗。此致，Mazhar Siddiqui 營運經理 艾因皇宮酒店

住宿方回覆: Dear Guest,Thank you for sharing your feedback. We are glad to hear that you enjoyed the swimming pool and gym facilities. It's great to know that you had the chance to work out and found the gym to your satisfaction.We appreciate your comments on the house's condition, and we're continuously working on maintaining and upgrading our facilities to ensure the comfort of our guests. We take all feedback seriously and will consider your thoughts as we plan for future improvements.We hope to welcome you back soon for another pleasant stay.Warm regards,Mazhar SiddiquiOperations ManagerAl Ain Palace Hotel

住宿方回覆: 親愛的賓客，感謝您的寶貴回饋！我們很高興聽到您覺得我們飯店乾淨整潔，並讚賞我們員工的友善服務。很高興得知您對我們的服務有正面的體驗。我們致力於保持高標準，您的回饋激勵我們繼續為賓客提供優質的服務和舒適的環境。我們希望再次歡迎您再次光臨，享受美好的住宿體驗。此致，Mazhar Siddiqui 營運經理 艾因皇宮酒店

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations and that you were left feeling unsatisfied with the check-in process. Your comments are important to us, and we regret the inconvenience you faced.To clarify, as part of Abu Dhabi regulations and hotel policy, every staying guest must be registered with full details for security and legal purposes. This is why we requested the guest list to be updated by email, even though you had a confirmation number. These steps are in place to ensure both guest safety and compliance with government requirements, and we appreciate your understanding in this regard.We will, however, review the way our team communicates this process to ensure it is explained more clearly and efficiently. We value your feedback and hope you will allow us the opportunity to welcome you again with a smoother and more comfortable experience.Warm regards,Mazhar SiddiquiOperations ManagerAl Ain Palace Hotel

住宿方回覆: 親愛的 Benjamin777， 感謝您花時間分享您最近在艾因皇宮酒店的入住回饋。得知您的入住體驗未達到您的期望，並且對房間的服務、品質和清潔度感到失望，我們深表遺憾。對於造成您的不便，尤其是床單狀況，請接受我們誠摯的歉意。再發生。我們認真對待您的回饋，並致力於做出必要的改進，為客人提供更好的體驗。待客之道謹致問候， Mazhar Siddiqui 前廳經理 艾因皇宮酒店

住宿方回覆: Dear Guest,Thank you for taking the time to share your feedback and for rating your stay positively. We’re pleased to know that you had a good overall experience at Al Ain Palace Hotel and appreciated the comfort, cleanliness, and service during your visit.We understand your concern regarding the parking arrangement and the payment process. As our hotel is located in a busy area of Abu Dhabi’s Corniche, parking spaces are shared and managed externally, which can occasionally cause inconvenience. Please be assured that we’re exploring ways to make this process smoother and more guest-friendly in coordination with the authorities.Your feedback is truly appreciated, and we value your understanding. We hope to have the pleasure of welcoming you back again soon for an even more seamless and enjoyable stay.Warm regards,Mazhar SiddiquiOperations ManagerAl Ain Palace Hotel