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5星級

馬德里桂拉斯高爾夫度假村及水療中心 - 限成人
4.6/541 評價

馬德里桂拉斯高爾夫度假村及水療中心 - 限成人

美洲海灘|距離美國人沙灘1.25km
arrival 11th October, the hotel sits on higher ground skirting the golf course it owns. The reception is beautiful and the doorman helpful. Room 6 a duplex suite is in my opinion the worst room of the complex, having no brochure views of the pool or golf course from which we decided upon this Suite. I pointed this out to the reception and asked for a different room. Only 4 in the hotel so no move. Downgrade us to give us a view was met with a denial hotel full, even though other guests were being moved throughout the week, Jet2 was no help here as the complaint was addressed 3 days into holiday. My view on the hotel. is mixed, a beautiful building filled with wonderful guests but the management in particular have an air of arrogance. The restaurant matradee one good one bad, no names mentioned, we did comment on this, the waiting staff were excellent and at the end of the week we will miss them. Other guests suggested we check our bill and indeed it was wrong,but put right upon clarification. The tvs for us in english kept dropping out and the bedroom tv did not give us english for the first 2 days until it was fixed. The air con is adequate and a haven to cool off in this exceptional week of hot weather for the time of year. but it does not attain the set temp rate. and 21 degs was best we could get during the night time. and given the size of the rooms it never will. it looks to be a central controlled system. The golf course was a pleasure to play, variation and elevation nicely set around some water features, you a paired with other golfers from the hotel with fill in from external bookings, it is also reasonably priced given the buggy is free to use during your stay at the hotel, Pool and bar for us was used to dip and cool off and never looked overcrowded. The terrace dining experience was fantastic watching the sunsets as we ate over an hour for the 3 course fare of offer. enough variation for a week. but Felt some of the specials were not to the stannard of the set al a carte menu. In all, a fine hotel with a relaxing atmosphere but away from the centre of anything. shortcomings spoilt this experience which doesn't come cheap.

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包含早餐

加利福尼亞珊瑚飯店-僅限成人
4/546 評價

加利福尼亞珊瑚飯店-僅限成人

美洲海灘|距離美國人沙灘0.34km
We had booked and paid for a 5 day stay at the 4 Star Coral Ocean View but for some reason (which we are still trying to ascertain from the hotel chain) we were moved here. The Coral California is a 2 Star hotel at best and clearly a lesser hotel as to the one we should have been staying in. From reading other reviews it looks like the Coral Hotels make a habit of accepting bookings and then moving guests without prior notification or any valid reason and think this is acceptable. We had booked for a special occasion which I had emailed the hotel about prior to travelling but there was no acknowledgement from the hotel at all that it was my partner's 60th birthday which was very disappointing. Despite several visits to the reception, emails to the central reservations and even a trip to another hotel to try and locate the manager Coral Hotels left us to fend for ourselves. We had been dumped at the Coral California having no idea about the area that we were in or where anything was nearby. We were 1.5km away from where we should have been so all our plans had to change. The Coral California is an average hotel with zero facilities apart from a pool. If you're happy sunbathing like sardines in a shaded area then this is the place for you. We ended up going to the beach every day. There were no activities available at the Coral California. When we asked for pool towels the California refused to lend us any. We hadn’t packed towels in our suitcases as they were part of the package at the Coral Ocean View so we had to buy some whilst we were there. There was construction work going on around the hotel which was noisy. We had an active crane outside our front door, rubble and construction materials in constant view and signs everywhere to say the hotel was under construction. There was also something strange in the wardrobe carcase. We informed the receptionist about it on the very first day and asked whether it could be removed but it was still there when we left and had been ignored by the cleaners. We had no air conditioning, and the wardrobe was also missing its doors. The breakfast was inedible, the selection was poor and it was the same thing every day which had clearly been sat there for far too long. The bread was stale and very limited. It was also obvious that certain items of food were being reheated in the microwave when they had gone cold. Even the cold food either had a funny colour or funny taste to it. It was pretty vile and the same thing was dished up every day. The staff were rude and unhelpful. We asked for a map and we were told to Google everything despite there being a pad of maps behind the reception. When we asked for one it was given to us but not willingly. You are unable to request a late check out and the hotels alternative facilities were not good enough. Your luggage is stored ”securely” in a storage room where there are fridges and food so people are constantly in and out leavin

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