南牛津迪德科特普瑞米爾飯店

Shower area was not clean, failed extractor fan (reported on first day and not fixed), TV didn't work properly on HD channels, pointless hvac controls, Sunday morning breakfast a mess: told no need to reserve tables and ended up not sitting with my family (waitress on Sunday clearly under pressure), bar prices too high and poor choice of drinks - also closed at 10, food choice & quality wasn't great so ate elsewhere

As regular and loyal Premier Inn customers we were most disappointed in the booking reservation and in house dining meal deal offer and overall service for which generally is of a high standard in other locations. Pre-booking a family room on a flex deal we discovered upon arrival allocation of just a double bedroom and was informed due to the bank holiday weekend no alternative suites were available. However by then paying out for a second room we then found each had a double and sofa bed for which would have sufficed for the x3 of us. Further issues arose due to the delay in reallocation of rooms - roughly 1 hour admin, to find our meal deal in the adjoining Beefeater diner closing the kitchen at 9pm so no dessert was offered and staff were more interested in clearing tables and setting breakfast. The evening meal although of good standard was spoilt by the sense of atmosphere of rushing to close the restraunt section, despite drinking in the bar area continuing post 10pm. Breakfast experience was completely the opposite and senior staff helpful and apologetic. Our family expeirence of Didcot Oxford South is in complete contrast to nearly every other Premier Inn we have encountered by staying at or visiting attached diners and with multi generation roots in Oxfordshire most disappointed in the standard of service offered.

The moment I walked into my room there was a horrible damp smell. I stayed a few minutes and decided I did not want to stay. Went to reception to ask to be moved only to be told "We're fully booked and have no other rooms". I asked for a refund so I could try to find another hotel but was told: "takes 29 days for a refund". I can only guess the hassle of trying to get a refund from this mob. I stay in hotels 3/4 times a week and am finding more and more problems with Premier Inn which never get addressed. So this is the last time I book with Premier Inn.

We don't stay away much, but always use Didcot Premier Inn. The staff are friendly and always help with our requests. The room is always clean, although starting to feel like it's in need of an update, but the staff are what keep us coming back.

Easy & quick check in if prepaid. Room was so clean and the bed was extremely comfy. Breakfast in the restaurant was spot on. Staff very happy and informative. No hesitation in returning if all premier inns are like this one.

We were here on business and found the service to be excellent. Food was great and hotel accomodation adequate. Id like to give leah a special mention as her service was great. Tha k you for the great service. We will try and book here in the future