盧加諾飯店

辦理入住手續很簡單，接待員非常好，房間超級乾淨，我有大約 5 條毛巾。提供肥皂和沐浴露，有 5 個插座，房間非常漂亮舒適。

我只住了一晚,因爲我首選的酒店已滿座,我被迫進入酒店城市盧阿諾。我驚喜不已。工作人員是我在世界任何地方遇到過的最親切的。當然,裝飾沒有什麼值得稱讚的,他們沒有客房服務或其他基本設施,但很乾淨,高效。我必須再次指出,這裏的工作人員非常出色,他們中的每一個。我會推薦這家酒店。

It is a hotel where you feel welcome and well treated as a guest from the very beginning. Even if not very fancy, it has all the adequate infrastructure and staff that treats you like in a five star hotel.

我們從英國到意大利旅行時在這裏住了1晚。不幸的是,我們的住宿開始得不好。我們到達酒店外面和週邊地區的一些道路工程的中間。再加上我們的車上有一個屋頂盒,接待處建議我們通過不同的入口進入酒店的停車場,而不是從酒店場地的接待處走一小段距離。接待員不太清楚道路工程,然後含糊地在地圖上向我展示如何到達另一個停車場入口。很明顯,她不知道,實際上告訴我錯了路!由於偏差、道路施工和交通,我花了25分鐘才找到通往停車場入口的正確路線!不是一個好的開始。接下來,我到達了我們分配的房間我預訂了一間豪華房(通過hotels.com可以3個人使用)這不是豪華房,雖然大得多,但它是一樓公寓,有2個獨立臥室,沒有空調,還有一個休息室離臥室有幾條短走廊,確實有空調!考慮到當時白天溫度是33-34度,我們晚上睡不好!回到前台投訴,最初說他們沒有其他房間了,但他們最終爲我們提供了一個豪華的房間,空調很好地進入了主臥室這就是我們所需要的,我實際上擁有的東西預訂了!他們在房間裏爲我女兒設置了第三張牀,問題解決了!位置很好,湖景很好,步行到市中心的10-15分鐘對我們來說很好。自助早餐很棒,我們選擇坐在外面一個美麗的陽台上,可以看到湖景。服務非常好。然後我們使用了外面的游泳池設施和躺椅,直到下午再次,一切都很好,乾淨,可愛的游泳池,當我們離開時,我們很傷心,我們只能呆一晚!最後房間問題解決了,早上的接待員在酒吧爲我們提供免費飲料,以解決由此帶來的不便,但如果我從一開始就得到了我預訂的房間,那就更好了應該對接待員進行培訓,使他們知道如何到達酒店的停車場給客戶的指示。我還會住在這裏嗎?是的,我會的。

Excellent room, value for money. Friendly staff. Excellent dinner service with a good choice of drinks to accompany food. Location is central to two train stations plus easy bus connections. Surround the hotel you have local bars and very unique restaurant reflecting food of the local communities. A must stay ….

房間很大設備很好，外麪對着湖，風景很好，可惜沒時間。最不滿意是前台服務員，感覺對中國人不友好，語氣真硬，這是五星級的服務員？？

We had a wonder stay for two nights. The hotel is a classic with lots of history and a perfect location for walking to the town or enjoying a swim in the Lake. The formal restaurant was outstanding. Be sure to ask for a room with a view of the lake. The Pizza restaurant was perfect for a casual dinner with a great view.

My husband and I stayed at the hotel for four nights to celebrate his birthday and our anniversary. The hotel is beautiful and the room was great, but we had severe food poisoning from the hotel. We ate breakfast, lunch and then had dinner at the arte restaurant to celebrate our anniversary and the next day experienced terrible food poisoning and ruined a day of our trip. When we told the front desk as well as the the manager we were spoken down to, scolded, and were told we didn’t know how food poisoning worked. Since we had not gone to a doctor (we’re not local) they said there was no proof that we had food poisoning and essentially treated as though we were liars (not exactly how you want to feel after getting sick for the last 10 hours). They did not offer us anything and said it was our word against theirs (again, we had exclusively eaten at the hotel). We are understanding that mistakes happen but the way we were spoken to was so incredibly rude. We then contacted the general manager and he offered to cover a future meal. We’re not local, and certainly won’t be making the effort to go back. Overall, beautiful hotel but incredibly disappointed in the staff and service, especially after paying so much for our stay.

就在纜車站邊上。纜車三分鐘到火車站。酒店有免費纜車卡。溫馨，溫暖，大堂免費飲品點心。旺中帶靜。周邊購物餐廳極方便，幾步路到湖邊。推薦入住。但是我訂的是豪華房，是麪積比較大有辦公桌的，而且是幾個價格裏麪最高價的。但是酒店給的普通房，沒有辦公桌。懶得說了。下次訂房就訂最低價的。

Everything was great, but our visit was just too short. We only had time to sleep and walk around the city a little bit, but hopefully next business trip will have more time. Everyone was polite and courteous