I could write a book! I had a trip there with my colleagues over the past weekend. The rooms were perfectly neat, the environment serene and the air flawlessly clean, well that's natural but it is the people that put the icing on the cake. The reservation process from initial enquiry to the final booking was superb, standardized & so seamless that I didn't notice Sukoluhle & Nobuhle were two different people responding to us, their service was perfectly in synch, patient & informative, over & beyond. The warm welcome with some ready ice tea for all of us by McLan & the mouth watering Breakfasts and Dinners by Chef Charlotte made a memorable experience already. The Chef made super perfect dishes, Else & Percy the waiters could not be outshined, they equally delivered, were very conscious and concerned, and made sure we were comfortable. However what surprised me was how the Chef made sure to personally check on us and request for feedback on each and every meal. Our tour guide, Dube, Dubs as we renamed him was so interesting, respectful yet convincing that he made us climb four or five hills without noticing. He cunningly stretched us on from one wonderful cave to the next, and it was worth it. My apologies to the driver Mr Mbangeni we would forget his name again and again and call him Gatsheni, yet he smiled and laughed with us, making sure we were all safe & warm. Not much interaction with the barman Gift, but like the rest of the team he was calm, concerned and respectful. I wish the wifi could reach the rooms and by the way I am afraid of geckos! Oh and I almost forgot! A whole operations manager, Ms Mlongoni, came to greet us and check if we were enjoying our trip. Head bowed. I will definitely call again.
