【2025年最新】鹿特丹斯拉克 Tribute Portfolio 飯店評價・真實住客意見、住宿評價及評分

Room is unexpected big, but the bed linen makes me scratch. 房間出乎意料地大，但床單讓我睡得好癢啊

前台那對雙胞胎姐妹職業素養極差態度極差對客人極其不耐煩，除此之外酒店地理位置環境等還是很不錯的，但是酒店整體服務根本達不到應有的標準，服務員的整體素質極低

服務很好，前台的人員非常熱情。酒店是老房子改造的，設計不錯，但是房內內部結構比較侷促。地理位置還可以，交通方便，但是離中央站不是特別近。

前台的人員莫名的差

Tell front desk to fix the security lock door on check in, until check out still dont fix it The cleaning room service did not do the trash garbage and change the towel & bath math And the floor still dirty

酒店不錯,位置好。我們租了套房,合併商務和休閒旅行。酒店在超市上面的權利。小心!!超市送貨卡車讓你晚上不睡覺。還有互聯網連接不工作。強烈建議不要住這裏。至少當你期待一個良好的睡眠時,才提供了可憐的藉口。友好的工作人員,只是房間吵。遠離!

這很方便,因爲隔壁是一家超市。那是一個寬敞乾淨的房間,但不知何故,我感到這是一個黑暗的房間,因爲它被殺死了。對於那些尋求安靜的人來說可能是一件好事。

非常友好的工作人員令人印象深刻,它位於電車和地鐵的便利位置,並且可以輕鬆到達周圍的景點。我打算在下次訪問時使用它。^^

Summary : Absolutely dissapointing and unacceptable that housekeeping or someone peed in my toilet whilst I was away. Lack of acknowledgement from upper management. I initially had high expectations booked The Slaak due to the high number of good reviews across all platforms and the fact that it is the newest 5 star hotel from a major global brand. But as someone who also works in the hotel industry let alone should this happen to any guest - what happened during my stay is absolutely unacceptable for such a hotel. The issue on the first night is quite understandable. My eurostar was delayed and I arrived late, got to my room and found that the lock (chain lock) is broken (room 308) and not attached to the door (see photo for reference). I asked to change rooms, in which the AC of the 2nd room (room 307) was slightly warm but as I was tired and it was nearing 2am, I decided to give it a go for one night. Also need to note that there are no amentities such as slippers or bath amentities in this hotel. And even more surprising that there was no information (hotel directories etc.) about what services were available… Secondly and the most unacceptable issue was after going out on the 2nd day, I came back to find pee on the toilet seat and floor. I assure you as someone who works in the hospitality industry myself, that I do most certainly know it was not me and that this is absolutely disgusting for me as a paying guest to find this. I understand that housekeeping is outsourced but that is not an excuse at all. I spoke to the Michaela who was working for the night reception shift and was helpful about the broken AC as well so she moved me to a much better room for the rest of my trip. She apologised and assured me that management would be informed and I was given 2 bottles of complimentary water. Unfortunately management seemed totally unaware of the happenings and when I asked to see the GM I was informed that they would be in webinars all day. Pitiful excuses. I was going to give the lowest rating possible however the only redeeming factor in this is that they were able to give me 1 night’s refund from my 6 day/5 nights stay (7-12th September 2023). Michaela also seems to be the most helpful and customer service oriented staff available so The Slaak/ Marriott brand should consider themselves lucky to have her. I will not be staying in The Slaak again. What a waste on such a beautiful, historically rich establishment to have terrible service.