克里夫蒙特飯店的評論

A small but pleasant double room with absolutely amazing views across the bay. Tea/ coffee was provided in the room but could have been presented on a tray rather than packed into the cups. Shower room was small but did the job. Very good continental breakfast. A quiet location with friendly staff. The hotel is in need of an update and decor change to reflect its seaside location and the local history of the area. Could be an amazing venue.

Decided last minute to book a night away with my fiance and found a great deal booking room only here, we were offered to add breakfast when we arrived but declined. The room was basic and could have done with a dusting and a touch up in places but was worth the price. The view was absolutely amazing and staff were polite and friendly. We will definately be going back again.

After a long journey from abroad we thought we'd stay here as we'd always wanted to stay following seeing the hotel on Four in a Bed about 3 years ago. It looked lovely with picturesque views! Oh dear, disappointing is an understatement. We were so looking forward to our night in Runswick Bay. We actually couldn't stay, the hotel is very tired and run down. Our room, a "sea view" room was lacking any sort of charm. The balcony was dirty with cobwebs, peeling paint and a disgarded carrier bag. The furniture is old, the paintwork is peeling the cobwebs are hanging. Sadly this hotel needs a full makeover with new carpets. £70 is way, way over priced for this room, breakfast would have been extra on top had we stayed. Sorry it's a no go area in it's current state.

We booked despite some of the less favourable reviews and with low expectations and had the most wonderful stay. This hotel may not be the most modern or luxurious but it’s less than a quarter of the asking price of B&Bs in the area that don’t have the mind blowing beautiful location of cliffemount Our room had a balcony and watching the bay with a cup of tea after a walk on the beach will be a memory to treasure. The room was clean and modern, the staff helpful and friendly and were truly dog friendly. The hotel is undergoing renovations a** snd I’m sure will be amazing with all the work completed. I loved our stay. It was exceptional value. We look forward to returning

Sadly this hotel is now grim,unloved and not looked after professionally. I don't think anyone cares if hotel is clean and not bothered about repeat business. Almost seem to be deliberately letting it deteriorate! Unclean in all areas. Had to regularly walk past piles of laundry and vac. Bedding old and stained. Bathroom dusty,dirty and mouldy. Old broken items dumped around hotel. Filthy door for entrance to bar toilet. Grim untidy dining area. Thick dust many surfaces. Short staffed. Leaving waitress to do all the work of many people. Noone in charge for me to complain to. Waitress told me to email Saram hotels as noone in charge to deal with my complaints. Would have asked for money back if a Manager around. Will sadly not want to return with the way it is currently run. They currently have this hotel up twice on trip advisor also under just Cliffemount Hotel. Put pics on both sites.

I had this Hotel booked for this weekend ( sat 29th oct to sun 30th oct 2022 ( Goth Weekend ) ….. I booked it last year !!! Has Goth weekend gets booked up early ! Then I got a email a few months ago SAYING …. Sorry you cancelled your booking !!! ….. I NEVER CANCELLED !! …. Tried ringing hotel on and off for over a week but no one ever answered ! …. Then a friend told they had heard that the hotel had been sold to a couple and they were refurbishing it !!! Surely when they took the hotel over they would know there was bookings !!! Has a matter of courtesy the new owners could have contacted everyone that had bookings and apologised !!! So I then had to try and find somewhere else which proved very hard has Goth Weekend is very popular and places get booked up well in advance !

The hotel is dated and warn, and this is clear, the staff were pleasant. The whole hotel needs a revamp - it's in such a desirable location but I understand covid/lock-down will have had a huge impact on things. However, we would stay here again, Runswick is beautiful, we had room 3, with a bay window facing Runswick bay and beach it was stunning! The other rooms at the back had balconies, if we stayed another night we would have chosen one. We didn't have breakfast so can't comment, we used the hotel purely as a last minute night away. The bed wasn't comfy i'm afraid :( but again a quick night away we can live with this. You could also smell the kitchen when entering (like the oil in the fryers), but seeing the layout I don't know what can be done for this. The hotel could be stunning given the location but it's not always a choice to pump £ into businesses at the moment due to covid and I totally understand that.

I rang up 31/5/22 to enquire about the room on 1/6/22 for a baby cot and booked the room through the phone. The lady did not mention the room was a non refundable room. The exact same day I booked the room on 31/5/22 I need to change my booking but they said i cannot because it’s a non refundable room. I tried to complain but they said they’ll call me back. They literally called me back on 4/6/22 after the stay which is ridiculous. About the stay the view was phenomenal but the room is horrible. The headboard you can see a head shape dent. There’s cracks and cobwebs in the room. The wallpaper overlap wallpapers. The bathroom sealant has mould and the corners have holes. The staff were really nice though.

The view from the hotel is fabulous and luckily something the owners can’t spoil, everything else about the hotel is dreadful. This could be one of England’s best country hotels, but a complete lack of love and inves**ent has resulted in a sad shadow of what could be. The list of things that need changing is too long to mention ; safe to say actually putting a floor covering in the floor of our bathroom would be a good start. The staff are friendly but reflect the air of despair that the complete lack of vision or management by the OYO group casts over the whole hotel. We still managed to enjoy our visit as the site, village and beach are wonderful, but sadly the hotel is a pale, pealing shadow of the hotel we stayed in thirty years ago

Perfect location overlooking the bay. Staff were friendly and helpful. The public areas, reception, dining room and had is quite basic but has high potential with some work. The dining room has wonderful view of bay and hotel garden. I had the cheapest breakfast and at just £5 was value for money. The gardens are wonderful and full of colour already. The bedroom I had was the cheapest but I managed to get a lovely view of the countryside and bay. The room was clean, plenty of space and comfy bed. I was really pleased with it. However, I noticed the rooms with a full review with a balcony and I have booked one because it looks perfect! I was told that these rooms are much better so look forward to checking them out! The village is so quaint and the locals so friendly and made me welcome. This is so important to me as I was there on my own. If you struggle with steps and hills, I would say it is worth driving down to the beach carpark. However, I did the walk up and down once, and will do again. Overall, I love this hotel and village x

OYO direct booking service was efficient. NB breakfast wasn't included. Our room, Jarvis, was on the first floor on the corner, great first impression due to two windows & great views. Also a balcony with table/chairs. Two comfortable chairs were badly marked so didn't use them. Tea/coffee making facilities were adequate. Bathroom was clean, two nice bath towels (would have liked a hand towel also) & plenty of hot water. Large bed was very firm, would have personally liked a soft mattress topper - but slept well due to the walking & sea air. Breakfast was good & staff mainly friendly & helpful. Had a meal on the second night - salmon & potatoes hot but green beans cold. My comment re the table having visible marks on was not dealt with appropriately, & was followed by a half-hearted attempt at cleaning with a wet dishcloth. I understand that some staff are new & being trained - maybe a manager needs to be around to check on standards/supervise? Generally the whole hotel needs some TLC as tired-looking decor/fittings. Would stay again because of the views & location, but would have our evening meal at the Ellerby Inn.

We thoroughly enjoyed our stay at Cliffemount Hotel. The staff were very friendly and the room was warm and comfortable. It was not advertised as having a sea view but the ensuite window and a velux window did actually face the sea. The position of the hotel on the cliff top is excellent and Runswick Bay village and beach were lovely. We also had good breakfasts (full English and Continental.) We booked through OYO which gave very good value. We definitely hope to stay there again.

The superior room shown on the website was what we expected, but that image didn't truly represent the Normanby suite we opened the door to, it was a let down. The room was tired with water stains on the walls and ceilings, dust on the skirtings, mould in the bathroom, cobwebs in the corners, all in need of a dust down or a lick of paint. We had to wipe down the two oddly coloured plastic chairs on the balcony to enjoy the view though the garden area wasn't cared for and spoilt the experience a little. There was no internet whatsoever in the room, their handout did suggest they were looking to improve it soon but surely a cheap wifi extender would resolve in minutes? And to make matters worse the TV signal was shocking, don't expect to watch anything for more than an hour without staring at a black screen. On a positive note though, the water was always hot, the radiators were too and adjustable if too hot, staff were friendly, location was great, and the price was good. With a bit of TLC the place could be great.

This hotel offers great views, at affordable prices. We paid about £70 for a room with a king size bed, balcony and this amazing view. The staff are friendly, well organised and really helpful. Runswick itself is beautiful, gorgeous cottages tumbling into the sea with a pretty cafe, pub and a stunning sandy beach in a sheltered bay. We walked the pennine way from here to Sandsend, and also Staithes. Walk to Sandsend is beautiful, if you don't mind walking up the 230 steps! NB walk down from hotel to beach is very steep, but you can drive down! Hotel does need redecorating, but views from the windows price and location are hard to beat. Lots of hot water, clean sheets, warm rooms.Bar and restaurant.