【2025年最新】伯明翰精選飯店評價・真實住客意見、住宿評價及評分

Filthy bathroom with mould everywhere. Pieces missing from worn out furniture. Mattress awful. No breakfast on offer despite booking site saying it was. Complained and was told to write to the manager. Did so (with horror show photos) and didn’t even receive the courtesy of a reply.

Stayed here after a wedding reception, the hotel is nothing like the pictures these are not its current condition. staff were friendly enough but they couldn't polish this turd of a hotel! i had to ask them to move m to a different room it was so filthy, the second room wasn't much better but it was only for one night and we went to the premier inn for breakfast, really didn't want to stay in this place a moment longer than i needed to.

This hotel looks great in the pictures but it’s actually pretty bad looking once you get there. The lobby looks okay but the bathrooms in the lobby are small. Very slow elevator. The room I had back in April of 2022 was okay but not as nice as shown in the pics.

Came to Birmingham to celebrate my nephews engagement party which started at 5pm. Rang hotel and spoke to a lady who said dont worry you can check in at any time. So i was happy and contiued to enjoy the engagement. Me and my husband then arrived to the hotel to check in and was told sorry we overbooked and we have to cancel your room. Then they se tried to ring you and email you to let you know this. My battery was dead at this point so i had not seen this. But the cheek of it to ring and email on the day when we had travelled 3 hours to get there is Absolutely disgusting. I travelled from Essex to Birmingham and got told they were overbooked and cancelled my room and I had to drive another 3 and half hours home at night. Do not stay here!!!! Worse experience ever. Not coming back to Birmingham ever! :( *********** and collection hotel you are a disappointment and have no customer service skills Mrs B

0 out of 5. This hotel is being used as a base for people to live. We asked the hotel about this, they denied it. We saw mothers arrive with primary aged children , in their uniforms, at home time . No breakfast. Below average welcome at reception. Rooms jaded and shabby. Photos online must be years old. We have moved all 6 delegates out of this hotel after 1 night. Reception staff didn’t care, their priority was the money. Not interested we were unhappy