Absolutely one of my worst stay experience at Ascott across the world. It's nothing against the service staff they were brilliant and most did what they could. However, it was a string of systematic failure that made my work trip a disaster.
This on-going renovation at the entire Makati area until late Aug. There were no obvious warning or notice during booking at Trip.com except a very fine print at the bottom of the hotel page that said there might be 'Potential Disruption - on-going renovation' at the hotel. This text was drowned out in the page full of irrelevant information. Then, the reception briefly mentioned this during the check-in, and also a letter in the room mentioning this. I was only made aware of the renovation in the area was ROUND THE CLOCK when I checked into the room. Nightmare came in N2 when heavy drilling and knocking started at 4am and persisted for more than 30mins or an hour. Ascot switched the room for me at a supposedly quieter wing but the damage was done. I had a full day of meeting the next day and it was horrible. What's funny is that, the supposedly quieter wing, have a noisy neighbour upstairs that started dragging chairs and jumping around the room (children playing?) early in the morning the day after, when I was trying to catch some extra sleep before checking out.
and My question for you guys at Ascott Makati is that,
- the effort to provide a proper notice prior to booking is almost ZERO. It's borderline dishonesty, and Ascott Makati is partially responsible; and SHAME ON YOU TRIP.COM
- if you know there is on-going round the clock renovation, why didn't you place your guest at the 'quieter wing' in the first place?
- if you were unsure which day there will be night drilling, in my past experiences, hotels would tried to work with the mall/renovation entity to confirm the affected time period and inform customers (or whatever else you could do, I shouldn't be teaching you how to do your job)
- first room assigned to me was old and worn down