Это было великолепно, безупречный сервис, рядом со всеми достопримечательностями, классный бассейн .
Stephen Le
濱海灣經典大床房 - 陽台
於入住2025-10-01 00:00:00
夫妻/情侶出遊
5條評價
3/5
發佈2025-10-30 10:37:23
The room had a beautiful view and a convenient location for visiting Marina Bay and the Merlion. We had a pleasant check-in experience as we were allowed early check-in. I would like to express my sincere thanks to Rosy for assisting us on our first day.
However, the overall experience at the hotel was disappointing. We had to queue for breakfast even though there were many empty tables (perhaps due to the hotel’s policy, but we’re not used to that). Tea and coffee were ordered at the beginning of the meal, yet they were only served after we had finished eating.
At check-out, despite having fully paid for our stay through Trip.com, the front desk insisted that we hadn’t made the payment. I had to repeatedly ask them to recheck — as someone working in the hotel industry, I understand how the process works — but the staff kept insisting that we hadn’t paid and asked us to provide proof. It was extremely disrespectful. I had to spend 5–10 minutes explaining, and the receptionist still maintained that we hadn’t paid (poor professionalism and very unprofessional attitude). Only after the OTA in-charge staff verified did they finally admit that it was their mistake.
We paid around $400–500 per night and yet received such treatment — it was truly disrespectful to the guests. Therefore, I will rate this hotel 1 star because of this experience and will never return.
However, once again, I would like to thank Rosy and the housekeeping staff — they always greeted every guest with a warm and friendly attitude.