I recently stayed at the Comfort Hotel Nagoya Shinkansenguchi. While the location was convenient and the room was spacious, my overall experience was significantly diminished by what happened during check-out.
❗️Here’s the issue: The hotel’s check-out time is 10:00 AM, but they don’t provide any prior reminder. I received a call at 10:15 AM asking why I hadn’t checked out yet. I hurried to pack and reached the lobby at 10:31 AM, only to be informed that being "1 minute late" would incur a ¥1,500 penalty. When I inquired why they hadn’t mentioned this charge earlier, all they could say was, “It’s the policy.” Communication beyond that was impossible. I even asked, “If you’re going to charge me anyway, why rush me with a call? Shouldn’t the fee at least cover until 11:00?” But they simply repeated the same line. I had no choice but to pay. It felt like a trap—completely unfair and frustrating. This kind of opaque policy really leaves a bad taste.
Here’s the rest of my experience 👇
📍 **Location**
From Chubu Airport, you’ll need to take the Meitetsu line to Nagoya Station and then walk about 10–15 minutes to the hotel (10 minutes without luggage, 15 or more with). The hotel is only a 5-minute walk from the Shinkansen station, so consider your transport options carefully before booking.
🍽️ **Food**
There’s a food street just 5–7 minutes away, and you can also stroll to Takashimaya or the underground food court near the Shinkansen station. Plenty of dining options ensure you won’t go hungry.
🛍️ **Shopping**
Takashimaya and the Meitetsu Department Store are right nearby. The underground mall beneath Meitetsu is fantastic and has almost everything you need. If you’re looking for luxury brands or secondhand designer goods, there are specialty shops and Komehyo across the street.
👥 **Service & Communication**
The front desk staff speak basic English. For more complex conversations, they rely on a translation device. The service attitude is average.
🏠 **Room**
The room is spacious enough to comfortably open two large suitcases. There are plenty of power outlets, but they are all Japanese-style—remember to bring your own adapter. The mattress is firm, and the single bed is wider than usual (around 3 to 3.5 feet). However, the pillow is thin, so you’ll need to request an extra one from the front desk.
🛁 **Bathroom & Amenities**
Only a toothbrush and hairdryer are provided—no other toiletries. There’s a bathtub but no separate shower. The slippers are extremely thin and wore out after two days, with housekeeping not replacing them. Japanese-style pajamas are available near the elevator in the lobby, and you’ll need to pick one up yourself daily if needed.
🍵 **Tea & Breakfast**
Tea bags aren’t refilled; you have to get them from the lounge next to the lobby. Breakfast is free for all guests, featuring a mix of Japanese and Western foods in a buffet style, but it’s essentially the same every day. The only thing I truly enjoyed was the coffee—there are two machines in the lounge with unlimited use ☕️.
📌 **Summary**
The hotel has a great location and spacious rooms, but the facilities are basic, the service is average, and the check-out policy is very unfriendly. If you’re traveling by Shinkansen, it might be worth considering, but if you’re relying on Meitetsu or JR, think twice.