我們在瑞士大酒店度過了美好的經歷。它與火車站隔街相望。辦理入住手續完美無瑕,我們能夠提前入住。我們有一個房間,有一個陽台,可以俯日內瓦湖。我們向幾位工作人員詢問了去的地方和方向,他們知識淵博,對我們很有幫助。當我們試圖傳達我們想去的地方時,他們從未讓我們感到匆忙。牀很舒服,房間很寬敞。酒吧和餐廳很忙,但我們沒有在那裏吃飯,因爲它有點貴。我們在隔壁的 Fleur des Pains 吃了早餐,那裏有很好的糕點選擇。我們一定會再住在這裏
Hi I just wanted to express some concerns. We are currently staying in the hotel. Unfortunately we had more than one terrible experience with the food and beverage department. First this morning with the room service order. We order the night before for one person continental adding a omelette to the order and we got charged for 2 full continental and the order were missing items like the milk for the corn flakes. We never complain so we let it pass. But after an amazing day in town we came back to see the sunset in the outside area first the restaurant host sent me to the bar area. Then the bar server/ attendant told me that they were not serving anymore in the patio because it was going to rain. I understand and I ask if I could order inside and pay and then drink it outside. I got another NO this time in a super rude manner. I ask were is the door to go to the patio I just wanted to see the sunset. 2 hours later and not even a drop of water I decided to write this. Is very sad that this happens in a place like this. The rooms are not cheap or anything really we expected at least a little bit of more decency from the team members. Honestly the only department in the hotel that was nice was front desk. Still our tray from this morning still out at 2:38 am right now. We understand when a place is understaffed or may have other issues but the guest doesn’t have to pay for the issues in house or worst having to deal with extra rude employees because they don’t know the difference between service and hospitality. Not that we got any service either. We are traveling trough europe on our honeymoon and this is definitely very sad and disappointing.
We had a quadruple room. There were 2 beds in one room with a sink in the room, and 2 beds pushed together in the other room with a sink and shower/tub in that room. Fixtures were old and shower was hard to use for someone tall. The only toilet was in the hall and did not have its own sink. We also had family in a nearby double room and they had a modern bathroom. The location is good. There is a bus stop right outside that will take you to Chillon Castle or the train station. We were given free transport cards. There is a French bakery just outside the hotel and it was an easy walk to Montreux Noel. We did not have the hotel's breakfast. There is a restaurant and bar on site. The best part was the view. We had a small balcony with a table and 2 chairs with a view of the lake and the mountains that was wonderful to wake up to.
Hi I just wanted to express some concerns. We are currently staying in the hotel. Unfortunately we had more than one terrible experience with the food and beverage department. First this morning with the room service order. We order the night before for one person continental adding a omelette to the order and we got charged for 2 full continental and the order were missing items like the milk for the corn flakes. We never complain so we let it pass. But after an amazing day in town we came back to see the sunset in the outside area first the restaurant host sent me to the bar area. Then the bar server/ attendant told me that they were not serving anymore in the patio because it was going to rain. I understand and I ask if I could order inside and pay and then drink it outside. I got another NO this time in a super rude manner. I ask were is the door to go to the patio I just wanted to see the sunset. 2 hours later and not even a drop of water I decided to write this. Is very sad that this happens in a place like this. The rooms are not cheap or anything really we expected at least a little bit of more decency from the team members. Honestly the only department in the hotel that was nice was front desk. Still our tray from this morning still out at 2:38 am right now. We understand when a place is understaffed or may have other issues but the guest doesn’t have to pay for the issues in house or worst having to deal with extra rude employees because they don’t know the difference between service and hospitality. Not that we got any service either. We are traveling trough europe on our honeymoon and this is definitely very sad and disappointing.
Nice hotel with an excellent staff, especially the manager who was very pleasant and helpful. Right across the street from the bus line so easy to get down to the waterfront. Breakfast was good, rooms were comfortable, though our room on the 3rd floor was too warm even in December so had to sleep with the window open. We would stay here again.
滿意
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