So we arrived at accommodations after driving from Melbourne around 1.30pm. Found accommodation easily but not a soul around anywhere. Buzzed reception and spoke to a woman & explained we had just arrived (acknowledged that we were perhaps slightly early). The response was immediate that we were indeed too early. We offered to go and get some lunch but were told to wait and someone would meet us. That was it!! We were indeed met by a lovely young girl clearly servicing the rooms who said we were in Unit 6, it was ready. That was appreciated. On entering initially we were happy with the size of the unit which indeed for only 2, were inundated with beds, which would be great for families or larger parties. Washer/dryer was a definite positive as we travel light & getting washing done & dry really helped. However reading the ‘guest information’ T & C sheet left us feeling, like another reviewer opinion about an almost ‘angry’ tone and lots of yellow highlights about what NOT to do!! A check of shower room left us feeling that maybe this isn’t as good as we thought….functional but definitely in need of at very least some TLC if not a bit more. Shampoo, body wash & conditioner but no hand wash/soap? Also under no illusions once used you ain’t getting anymore as highlighted in T & C’s!! There was, again like other reviews, a ‘damp’ feel to the bedding…..it wasn’t and was difficult to put a finger on but wasn’t a welcoming feeling when trying to get some kip! Outside decking nothing like photos on line, very weathered and perhaps indicative of the property overall. We have toured Australia for about a month now, one memory will be the friendliness of everyone, the willingness to communicate with guests and a pride in providing information on the area! None of this was evident Southern Ocean Villas’s, indeed I’m wondering why there is a ‘reception’ building as we never saw it being occupied by anyone ! Surely guests should expect a level of communication more than, there’s your room, get on with it ! Might suit some but not for us ! Really felt like, right you’ve paid your room rate, your room is over there, read the T & C’s & move on ! Expecting more ……but maybe that’s just us? Could/should be so much better and wouldn’t take very much ! To top it all, our travel agent at every stop on our trip has very kindly arranged for wine or chocolates on our arrival! We took a call just as we were getting ready to leave from host asking if we’d be about for another 15 mins……to deliver chocolates as she was unable to have them for our arrival……not a massive issue but just again indicative of the culture at the property !
滿意
45 評價