We booked three employees into the Highwayman, Dunstable, on Monday 17th June and were due to be checking out on Wednesday 19th. We received a call from Leanne at the hotel at 13:21 Tuesday afternoon, accusing one of our employees of tampering with the smoke detector in his room last night. She advised that he would not be allowed to return to the hotel and that there would also be a £200.00 charge. Our Managing Director immediately spoke with the employee concerned, who is adamant that he did not touch the detector, he didn’t even know where it was. She also spoke with the other two members of the team, who advised about the electrical problems the hotel is experiencing, both in the public areas and the bedrooms themselves. All our employees are trusted members of the team, we have no reason to doubt any of them. We also spoke with Chantelle Game (the General Manager) and after many contradictory stories from both Leanne and Chantelle, things seem particularly suspect, and at an impasse. Banning one of our staff from the hotel also meant the other two were unable to stay, as they are working in the area together with one vehicle between them. In order to come to some resolution, as neither party can prove or disprove exactly what has happened, we asked Chantelle to process a refund for the one night, for all three, and we would find alternative accommodation for them. More than happy to pay for their first night's stay and draw a line under it. Chantelle flatly refused, was rude and aggressive, and the call ended. We have made an official complaint to Green King requesting a refund of £247.05 and offer them 14 days in which to credit our account, before our bank take action and we proceed to court.
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