The room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of racism to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.
Location was perfect for our needs, near to beautiful Yarm! The amenities were good and a dip in the pool was perfect after a hot day! Overall cleanliness was good, just needed a few touch up here and there, tiles missing in spa area a
Nd our bathroom looked tired! Disappointed that there was no compensation for broken key card machine and we found this unnerving as it felt very ‘big brother’ being tracked on our every move! A drink at dinner, complimentary breakfasts or bar meal would have been a nice gesture!
Ccynthia goThe room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of racism to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.
訪訪客Location was perfect for our needs, near to beautiful Yarm! The amenities were good and a dip in the pool was perfect after a hot day! Overall cleanliness was good, just needed a few touch up here and there, tiles missing in spa area a
Nd our bathroom looked tired! Disappointed that there was no compensation for broken key card machine and we found this unnerving as it felt very ‘big brother’ being tracked on our every move! A drink at dinner, complimentary breakfasts or bar meal would have been a nice gesture!
訪訪客用戶Gorgeous hotel in a good location for exploring the surrounding area. Delicious cooked to order breakfast and the restaurant for dinner was superb. Room was comfy and warm would happily stay again