It‘s a very good place to stay in Ibiza cause said the price is affordable and the location is good. It’s near the central bus station in Santa Tonio‘s.
訪訪客用戶Excellent Family Stay in Ibiza with Minor Areas for Improvement
Our family recently enjoyed a wonderful 4-night stay at this 5-star hotel in Ibiza as part of a week-long holiday. Overall, we were extremely pleased with our experience and would highly recommend this hotel to other families visiting the island.
What We Loved:
Convenient Location: The hotel's proximity to the airport was a significant plus, making our arrival and departure smooth and hassle-free, especially when traveling with family.
Impeccable Cleanliness: We were consistently impressed with the high standards of cleanliness throughout the hotel, from our room to the common areas. This attention to detail truly enhanced our stay.
High-Quality Food: The quality of the ingredients used in the hotel's restaurants was evident in every meal. We thoroughly enjoyed the delicious and fresh food on offer.
Exceptional Staff Service: The staff members we encountered were all incredibly friendly, helpful, and professional. Their dedication to providing excellent service made us feel very welcome and well taken care of.
Areas for Improvement:
Restaurant Staffing: During peak meal times, we noticed that the main restaurants seemed understaffed, which unfortunately led to queues. Addressing this issue would significantly improve the dining experience for all guests.
Limited Daytime Activities: While this may have been due to our visit being in the off-season, we felt that there could have been more activities offered during the day to keep guests entertained.
Spa Inclusivity: We were a little disappointed that access to the spa was not included in the main room price, nor was there an option to add it as part of our package. Offering this as an inclusion or an add-on option would be a great enhancement.
Negative Aspects to Report:
We genuinely did not encounter any negative aspects during our stay.
Overall:
Despite the minor areas for improvement mentioned above, our family was extremely satisfied with our stay at this hotel. We believe that if these points are addressed, future guests will undoubtedly have an even more exceptional experience. We would certainly consider staying here again on our next visit to Ibiza.
訪訪客用戶Kritischer Aufenthalt – enttäuscht von Sicherheit und Service
Wir waren als Familie für 5 Nächte im Port Blue Resort and Spa. Während unseres Frühstücks wurden 300 Euro aus unserem Zimmer gestohlen, darunter auch Geld aus einem Kinderrucksack. Die Tür war unbeschädigt, der Zimmerservice zeitgleich im Einsatz.
Unsere Meldung bei der Guest Relation Managerin wurde mit Floskeln abgetan („Unser Personal ist vertrauenswürdig“, „Wertsachen gehören in den Safe“). Kein Mitgefühl, keine Hilfe – der Kundendienst war nicht lösungsorientiert. Wir haben den Diebstahl polizeilich gemeldet und später festgestellt, dass andere Gäste ähnliche Erfahrungen gemacht haben.
Positiv hervorzuheben ist das freundliche und engagierte Servicepersonal im Speisesaal. Das Buffetambiente war jedoch hektisch und überfüllt, das vegetarische Essen monoton.
Der einzige nutzbare Familienpool war trüb und hygienisch fragwürdig.
Fazit: Ein Aufenthalt mit erheblichen Schwächen bei Sicherheit, Service und Qualität. Wir können das Hotel aktuell nicht empfehlen.
訪訪客用戶Todo bien. Limpieza adecuada. Desayuno variado. Pero a la entrada del hotel un olor feo a cerrado,revenido que echa para atras meterse o elegir el hotel para alojarse.
訪訪客用戶Cama comodísima y almohadas de 10. Vistas espectaculares al mar, pero no está a 500m del centro, más bien al doble y además hay 121 escaleras. El desayuno son 15€ en el hotel. El jacuzzi pequeñito y compartido. El personal muy amable excepto las recepcionistas de mañana.