在哥斯達黎加阿拉胡埃垃省，設有健身房的飯店

My family and I arrived at Casa Del Rio on November 26.  We spent 2 nights here.  We are a party of 6 and booked three rooms under two separate reservations.  My reservation was through Trip.com and confirmed on Nov 19.   This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property.  So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.  When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ».  She asked to see the emails to confirm that  I had sent requests, but she did not attempt to assist.  She could have asked for assistance by checking with her superior, but she did nothing.  This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.  Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony.  The entire room was immaculately clean.   The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property).  However, I didn’t see a security guard at night.  The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark). The pool was enjoyed by our 13, 17, and 18-year-olds.  The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).   The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea.  Everything was scrumptious.  The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.  It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.  Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups  (if/when they accommodate adjacent rooms) and honeymooners.   If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.

非常好很漂亮的酒店,用優質的材料建造,設計很棒。不過,我最大的失望是5-star酒店沒有在房間裏提供免費的水,而是每瓶賣$4.50。這在哥斯達黎加尤其令人驚訝,因爲房間每晚花費1000美元以上。 他們不願意達到基本的國際標準,這讓人感到非常失望甚至貪婪。在我看來,管理層應該從亞洲和中東的酒店中汲取靈感,那裏的賓客服務往往更加周到和完整。 我覺得,他們不是提供小必需品作爲服務的一部分,而是試圖爲所有的東西收取額外費用,這對整體體驗產生了負面影響。

We arrived to find a beautiful hotel In a lush setting with the most beautiful foliage with tropical birds.  The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species.  The restaurant was an excellent Italian restaurant  that we would recommend to anyone.  The staff was always happy to provide any assistance with a smile.

這家飯店提供免費接駁車。您可以諮詢機場問訊處，他們會告訴您接駁車的具體位置。非常方便。從熱情友善的前台接待、美味的早餐到安排的快速旅遊，我在這裡的住宿體驗非常愉快。枕頭和床都很舒適。這裡的一切都令我滿意，包括舒適的熱水淋浴和延遲退房。我推薦這家酒店。

一切都很一般。我住的四人間， 床墊不太舒服。一兩晚可以忍受。服務一般。設施一般。也可以說不好不壞。

The staff were all great, especially all the restaurant staff. I especially appreciated the hotel making special arrangements to celebrate my birthday. However, some of the shortfalls included the very slow and inconsistent WIFI at our building (500), the bathroom door couldn’t be kept closed, and the in room jacuzzi never got hot. But on the positive note, the in room AC was very good, the room, bathroom and shower were spacious and had hot water. P.S. I was underwhelmed by my undercooked tomahawk during dinner.

位置非常適合從聖何塞機場出發的人。班車的服務幾乎連續,司機樂於助人,有禮貌。他們有洗衣設施,對於那些有進一步旅行計劃的人來說,這是一個很大的加分項。這不是離機場近的最便宜的選擇,但房間非常好。我們沒有享受早餐,但午餐和晚餐,離酒店只有幾分鐘的步行路程,有丹尼。肯定會再次使用,推薦。

離機場很近，交通很方便，房間總體不錯，還有游泳池。

Превосходный отель, замечательный сервис, место и природа восхитительное . Рекомендую

一流的度假村。所有部門的客戶服務都非常出色。個性化和友好的服務。餐廳選擇出色。房間和設施一流。每個級別都無故障。