AAmybellOur experience was really disappointing, I paid in this platform the full price including taxes and the receptionist charged a double taxes saying was not hee Douro and hotel’s fault just law, here I’ll be adding the capture I took when I bought my service here and it said including taxes, she was so rude and also blaming me for don’t “understand”, read good , don’t understand I had to know they will be charging it , so unprofessional and gross with a client, I’ve been travelling for more than 10 years so try this platform and never had a bad experience till now, I recommend the hotel change their administrative staff they are not the people to treat with other humans. But I have to say the service staff I mean maids and the people in charge of breakfast were awesome, they would fix better in the reception they are so polite and clean, they k it how to respect other people. Gym is so basic but useful, breakfast so delicious, the fudge in the room was broken and no useful and nobody did nothing… last thing they referred my sisters iD, promised to deliver in the room and never did it so we had to go to claim it, this details from the receptionist, that rude woman and the unuseful manager too who said would be reviewing the reservation and who also said we have to claim to the website trip because was trip fault
SSoulfulExplorerHabitel Hotel酒店交通便利,靠近機場,提供可靠的班車服務,增加了它的吸引力。酒店由“Prime”和“Select”兩個部分組成,“Prime”提供略顯優越的住宿。我的住宿總體上令人滿意;然而,我房間的空調壞了,使它不舒服的寒冷。多次訪問前台後,工作人員親切地提供了加熱器。這個問題最好在客人辦理入住之前解決。
酒店似乎在1樓進行施工,這是我的房間所在,造成了一些噪音。儘管有這些不便,美味的早餐彌補了一切!我強烈推薦Caldo de Costilla。如果只吃美食,我肯定會考慮再次入住這裏。
DDr. Julio BernalI am bias with this place. I did an intership in this hotel 28 years ago and I absolutely love Hotel Hacienda Santa Barbara. It is still quite elegant and the area where is located is one of the best in the city. The service, the room, the bathroom, they are all great. I really love the breakfast buffet for the top quality of the food and the variety of native Colombian fruits. The staff (Edwin in the front desk, Don Pedro and Ana in the restaurant..) are extremely helpful and efficient. I will alway try to book this place whenever in Bogotá. Thank you