河石酒店前台女接待員在為我們辦理入住手續時態度傲慢,她知道我們從香港來加拿大便加快語調使我覺得她在催速我們離開她的範圍!全程沒有笑容!但當她面對外國客人時放慢聲調和微笑對答,同我們的接待方式天淵之別!更顯得她的冷漠服務,其實當時只有兩個外國客人在我們後面排隊但她只用了一分鐘為我們登記和沒有說出座號和房間號碼!當前台女職員對後來的外國人有講有笑登記時,我太太忍唔住拿起房間咭高聲問她南座的位置和搭升降機的方向!我們這躺旅程從入住Intercontinental 酒店、Radisson Airport Hotel 酒店職員態度都沒有像這樣被鄙視!只覺得女職員沒有接受專業訓練和對亞洲旅客有成見!大大削弱客人對河石娛樂酒店的質素和服務體驗!
MMikki LizMy friend and I liked this place, but there are a few things that really need improvement.
First, there’s basically no security. Anyone can walk into the building and access any floor without a key card, which doesn’t feel safe at all.
Second, the breakfast situation was frustrating. I went up to the 25th floor for breakfast and asked the receptionist if I could bring some food back to my room. She said she didn’t know and told me to ask the kitchen.
When I went in, a staff member explained the food options to me, and I asked if I could just take a small portion like some scrambled eggs and potatoes back to my room on a small plate. She said no and that everyone has to eat there.
Then I just ubereats some breakfast for us. When I checked out, the receptionist asked if I got my food. I said no and I told her they didn’t allow me bring food to my room, she also suggested “Maybe next time you can bring your own plate from your room.”
Honestly… seriously? 😅😅😅
Also, when I booked my room (King Studio), I specifically requested a quiet room away from the elevators. However, when I arrived, I realized my room was right next to the lifts, which was disappointing.
On a positive note, the staff member named Menaka at the ground floor during check-in was very helpful and nice.
Parking was $20 overnight, which is cheaper than most hotels in Canada (usually around $28–35), so that was a plus.
The elevators are high-tech, but since there’s no key card restriction, anyone can access any floor. It feels like strangers could easily reach your room, which is concerning.
On the bright side, the place is clean and very quiet at night. Compared to many hotels in Surrey that are close to the SkyTrain or have constant noise from traffic and police sirens, this location is much more peaceful and doesn’t have that issue.