南非豪登省的4 星級飯店

Upon arrival, check-in at reception was smooth. We were provided with our room key and directed to our accommodation, which required us to drive to the other side of the estate. However, when we reached the room, the key did not work. We walked back to reception, where we were informed that a network issue had prevented the key from being properly programmed. The receptionist, who was very helpful, offered to accompany us to the room and opened it using a master key. She assured us that a functioning key would be delivered as soon as the network was restored. Upon entering the room, we immediately noticed that it had not been cleaned. The window sill was sticky with what appeared to be beverage spills, the floor was dirty, the bathroom mats were not fresh, and most concerning, there were rat droppings on the window sill, on the floor behind the curtains, and behind the door. I contacted reception to request housekeeping and asked to speak with a manager, as the condition of the room was unacceptable. A housekeeping staff member arrived, but I requested that cleaning not proceed until the housekeeping manager assessed the situation. The manager quickly confirmed that the room had indeed not been cleaned and that there were clear signs of rodent activity. She apologised sincerely, asked us to wait while the room was cleaned, and said she would escalate the matter to the rooms division. While waiting on the terrace outside, we noticed a mouse in the bushes, which explained the droppings found inside. After the room was cleaned, the manager returned, apologised again, and informed us that a complimentary bottle of wine had been arranged for us. We told her about the mouse we had seen and expressed that we did not feel comfortable staying in that room. She went back to speak with the rooms division, and we waited in the bar. An hour later, she returned with keys to a new room and directed us there. The replacement room was clean, though the entire experience made for a rocky start to our stay. The following day, after breakfast, we returned to our room to find that the terrace doors had been removed and two maintenance staff were working. This came as an unexpected surprise, as no one had informed us that repairs would be taking place. We decided to return to the bar to allow the work to be completed. As we were celebrating a birthday that day, the housekeeping manager kindly arranged for our room to be decorated with a birthday message. From that point onward, we thoroughly enjoyed our stay thanks to the exceptional customer service at the restaurants, bars, and spa. In particular, we would like to recognise Moses, Regal, and Tebogo at Kingsley Restaurant; Sibongile at Granatas; and Mandy at the spa for their outstanding hospitality. They truly made our stay memorable. Overall, despite the challenges we experienced upon arrival, we had a lovely stay. Thank you to everyone who contributed to making my mother’s birthday special.

Very conveniently located with shuttle. HUGE HUGE room. Restaurant is so-so. But it's all good for an airport hotel. Staffs were kind and attentive.

離桑頓城購物中心很近,方便購物和四處走動。房間也乾淨衛生,維護得很好,每天都有家政服務,我很感激。 然而,我確實遇到了房間門卡持續存在的問題,每次回到房間,卡都不會打開門。這在我入住期間多次發生,變得相當令人沮喪,特別是當我有購物袋或行李時。我不得不把所有的東西都搬到樓下的接待處報告問題,只有被告知有人會來協助。然後我不得不回到樓上等待,有時相當一段時間。偶爾,清潔人員之一很友善地爲我打開門,這有助於,但不一致和不便肯定影響了我的整體體驗。

很棒的酒店，地理位置優越，房間令人驚喜。房間裡設施齊全。全景窗戶，一切都是新的，一切都很乾淨。在這個房間裡，你會感覺自己像個人一樣。工作人員很友好！

好棒的酒店，早中晚都有自助餐而且價格便宜。酒店的班車在巴士站，往租車櫃枱方向走就能找到機場出口。當你一出大門，就會有人上下打量你，千萬別跟他們對眼神和回覆。有事情返回機場內找保安護航，我就是這樣走過斑馬線的。到巴士站會有煤兄上來問你去哪個酒店，別回話，別告訴他，班車就停在巴士站2，3十米的地方，一找就能找到。幫你的煤兄都是要小費的。如果你願意給，就事先準備好小錢，千萬別在別人面前亮皮甲。 來説説酒店的房間，安靜舒適，乾淨得一塵不染，與其給帶路的小費還不如給酒店搞衞生的保潔人員，她們真的很認真地在工作。 早餐豐富，咖啡特別好喝。飲料，水果，多種麪包，紙杯蛋糕非常好吃。放心訂吧，班車的樣子在照片裏，麪包車後面拖了一個黑色的行李車廂。

早餐非常美味（從菜單中選擇每人 225 蘭特以內）。 提著行李箱走到房間需要很長時間（工作人員扶著一個方向）。直到凌晨 4 點，院子裡一直有人大聲說話和聽音樂 - 工作人員意識到了這個問題，但沒有解決。

酒店shuttle每隔一小時一班，晚上最遲一班是23：30。 給的一樓的房間，巨大的黴味。而且不知為何是間帶殘疾人設施的房間，toilet改裝了方便殘疾人用的裝置，結果反而變得不方便了～不能完全放水導致💩沖不乾淨。 勉強忍耐一晚上。員工還是不錯的，挺熱情。

It's giving more 3 than 4 stars? Customer service poor. Holiday Inn was full so this was a close alternative. Had amenities but their outlets were in the kitchen far from the bed? Not very business traveller or relaxing traveller friendly. I booked a queen studio which had a kitchenette which was great for warming food etc. Decor a bit tired so could do with some love. But apart from a very dirty bottle left on the balcony it was clean. Location is excellent for Rosebank Mall even if you have to play chicken to cross the road 😆 Customer service was severely lacking. I thought Radisson Red staff were slow but at least they were always there. You can't call frontdesk . It's all QR codes and WhatsApp. Late check out would be the cost of another night R1980. Staff had a, I dunno attitude and werent very helpful. 1 security guard and 1 young lady in the lounge are the only exceptions. Outlets in the lounge and office were local only and I had to really ask to get where I could buy adapters / converters. Next time I'll go elsewhere. They're not customer focused enough for me.

在羅斯班南陽的優秀度假。從照顧到接待,到房間的安裝都很好。全體的工作人員(維修、酒吧、餐廳、接待和安全)都笑了。房間很配備,乾淨,早餐,很有品質。餐廳一桌很棒,酒很不錯,每天給我們打開酒店後門的工作人員特別想法,這樣就可以使我們更容易走到羅斯班的。雖然的游泳池還是在一天結束時歡迎。雖然酒店裏有幾份菜單的工作都要進行,我們從來沒有感到不舒服。我們一定會回來的。 酒店和所有員工都很有勇氣 我們一定會回來的

It was lovely. Staff were friendly and accommodating and arranged airport pickup. The breakfast was lovely as well as room service. Will definitely stay here again if visiting Jhb. 💕❤️ The rooms were clean although amenities needed to be requested suxh as robes, slippers, shower gel, shampoo etc - not really nice after a long flight. As well as water, so if this could be provided first that would make it even great.