It is a beautiful hotel, close to airport and very clean. Staff are all exceptionally friendly and helpful, the shuttle driver was kind enough to drop me at departures as I had quite a bit of luggage instead of the shuttle parking area which although convenient is a little of a walk away. Rooms are neat, bedding very good quality. Water temperature in shower was not very hot but still acceptable. Will definitely stay there again.
訪訪客用戶It's giving more 3 than 4 stars? Customer service poor.
Holiday Inn was full so this was a close alternative.
Had amenities but their outlets were in the kitchen far from the bed? Not very business traveller or relaxing traveller friendly.
I booked a queen studio which had a kitchenette which was great for warming food etc. Decor a bit tired so could do with some love. But apart from a very dirty bottle left on the balcony it was clean.
Location is excellent for Rosebank Mall even if you have to play chicken to cross the road 😆
Customer service was severely lacking. I thought Radisson Red staff were slow but at least they were always there. You can't call frontdesk . It's all QR codes and WhatsApp. Late check out would be the cost of another night R1980. Staff had a, I dunno attitude and werent very helpful. 1 security guard and 1 young lady in the lounge are the only exceptions. Outlets in the lounge and office were local only and I had to really ask to get where I could buy adapters / converters.
Next time I'll go elsewhere. They're not customer focused enough for me.
Tteachutube1I cannot express enough how grateful I am for the exceptional service we received at this hotel. My elderly mother traveled all the way from China to Johannesburg and then to Windhoek, and the hotel staff truly went above and beyond to ensure her comfort and safety. They arranged a seamless pickup upon her arrival and a timely drop-off the following day, which made her feel incredibly supported throughout her journey. She raved about the excellent service, and I was impressed by the cleanliness and comfort of the rooms. The breakfast was delightful, offering a great start to the day. Overall, we had a fantastic experience, and I wholeheartedly recommend this hotel to anyone seeking a warm and accommodating place to stay!