美國德克薩斯州的4 星級飯店

本來選了一間,給了不一樣的東西,沒有任何解釋,確實詢問的時候工作人員很冷淡 已經支付了14美元的額外停車費,所有的停車都是一樣的。從來沒有說過關於付費停車和50美元的押金。我希望所有這些都是在前面寫下來的。所以當我支付房間,加上停車,並在一次交易中額外押金。 房間很棒,景色優美,牀/牀上用品很舒服,淋浴很棒。 早上的客戶服務不是那麼好。

酒店地理位置優越,適合我們計劃的活動。由於沒有國王抗議,該地區很忙,但它對我們的住宿沒有影響。酒店工作人員由於他們的錯誤升級了我們的房間,非常棒!!浴室很棒,牀超級舒服。

My daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall. However, these are the weird things that ruined our stay: - The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be. - The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air. - Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way. I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room. - (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay. - They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay. I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.

真是一次很棒的體驗。前台小姐人很好，我們結束一天的忙碌後一進酒店，她就給我們送來了熱騰騰的餅乾。這真是太好了，因為外面太冷了。我們問了她達拉斯地區有哪些好玩的地方，她就給我們寫了一張小明信片，上面滿是達拉斯的景點。這真是一次很棒的體驗，真希望我能在那裡多住一段時間。

飯店地理位置優越，位於休士頓市中心的核心地段，步行不到5分鐘即可抵達地鐵輕軌（紅線從主街出發，綠線和紫線從拉斯克街出發）。我可以輕鬆地在城裡四處走動。 飯店設施方面，我喜歡免費使用的健身房，健身房內有電視娛樂節目，以及配備洗衣機和烘乾機的免費洗衣房。每層樓的走廊上都設有飲水機，方便客人補充水分，無需在房間裡索取瓶裝水。飯店也提供自動販賣機，方便客人使用。 我對我入住的第一個房間的外觀感到有些失望。房間外觀不乾淨，影響了我的視野。浴室的鏡子有污漬，即使我一個人住，房間空間也感覺很小。飯店沒有迷你冰箱，而我發現迷你冰箱是飯店客房的標準配置，尤其是在德州的夏季炎熱天氣裡，用它來存放冷飲和零食應該很實用。不過，飯店配備了手動控制的空調，這倒是挺有幫助的。我的房間裡也沒有保險箱可以存放貴重物品和重要的旅行證件，這讓我很困惑。因此，我要求換房，工作人員幫我換了。第二間房間好多了，空間更大，還額外加了一張扶手椅，還有一個小廚房（迷你冰箱、微波爐和洗手盆）。房間更乾淨了，但仍然沒有保險箱。我詢問了一下，才知道只有部分房間有保險箱，奇怪的是並非所有房間都配備保險箱，所以我分享了這條回饋。總的來說，房間裝飾簡潔，適合商務旅行/旅行者，我不介意。但是，房間可以重新裝修，看起來更現代、更簡約。 工作人員還不錯。當我不滿意的時候，他們會幫我換房間，但我感覺沒有從任何一位工作人員那裡得到特別優質的客戶服務。抵達後，我並沒有感受到應有的熱情接待，也沒有得到充分的設施介紹，一些工作人員在解答我的疑問和問題時顯得有些漫不經心。例如，我第一天就要求在我的第一個房間裡加一台迷你冰箱，本來應該當天就能收到，但第二天才送到我的新房間，而我真正需要它的時候，酒店卻反應遲鈍。此外，我的退房流程非常快捷，我被告知押金將在5個工作天內退還到我原來的付款卡上，但最終並沒有發生。我不得不聯繫酒店經理，他說他會給我發郵件，告知我退款的進度，但我再也沒有收到任何回覆。我不得不向發卡機構反映這個問題，他們告訴我，這筆付款被標記為待處理可退還押金，如果酒店不確認我的退款，30天后會自動退還到我的帳戶上。我等了整整一個月才收到押金，這真是太令人沮喪了。我在德州期間住過其他飯店，押金都是在退房時立即退還的。不用說，我的整體體驗還不錯，但本來可以更好，尤其是如果我全程都住在那裡的話。住幾天就夠了，而且我更傾向於給它三星級，而不是四星級酒店。

我們選擇這家酒店是因爲位置好,從河邊步行到河邊步行,我們最喜歡的景點....只是完美。員工和服務員服務非常有幫助和禮貌。我們唯一不滿意的是我們的610號房間。這並不吸引人,它看上去潮溼,很暗,下午不能打開遮陽板,陽光太多。當我們到達那裏時,遮陽板已經升起,房間非常熱,花了很長時間才使房間涼爽。早上,我們享受外面的光線。我們好像在一間非常小的單調的房間裏。哦,我們會在房間裏享受微波爐。我們只是希望我們付出的價格會多一點。但我們充分利用了它,並在那裏享受了時間。感謝您爲使酒店舒適而提供的服務。

The hotel itself is very nice, and the valet and bellhop staff were exceptionally friendly. The location is excellent, right on the Riverwalk, and the bed was very comfortable. The shower had great water pressure; however, if you’re tall, the shower head placement is not ideal—my husband is 5’10” and had to duck to use it. We would consider staying again, but on our last morning the toilet clogged and overflowed onto the floor. This was frustrating, especially since very little toilet paper had been used. Most people would consider a toilet overflow an urgent issue that requires immediate attention. We called for assistance, but no one ever came. It seemed as though staff assumed they could wait since we had a couple of hours before checkout, which was disappointing. As a result, my husband had to go to the ground floor to use the restroom, and we had to navigate around toilet water on the bathroom floor while getting ready.

Очень приличный отель. Удобное расположение в центре города. На крыше отеля есть открытый бассейн с лежаками. Вид сверху на город - великолепный. В номере есть всё необходимое- холодильник, микроволновка, кофеварка с кофе и чаем, вода питьевая в лобби, туалетные принадлежности. Качественные матрасы и подушки, телевизор-кинотеатр. Единственный минус - окна номера выходили на глухую стену.

位置很好，阿拉莫（Alamo）是過馬路，發燒步行也是步行距離，我訂購了一個特大號牀房間，房間很小，您可以看到裝飾真的很舊，浴簾已經用完了。房間裏沒有飲用水，我去了自動售貨機，但是我配對並選擇我的物品后瓶水就再也沒有出來。

工作人員是一流的。房間很好。市中心的位置和缺乏停車位是最令人沮喪的部分。代客讓這更方便一些，但我們等了 30 分鐘讓代客把我們的車開過來。