墨西哥錫那羅亞州的4 星級飯店

我真的很喜歡在這家酒店住，設施超級乾淨，所有的傢具都是新的。 食物和自助餐服務也很棒。 我一定會再來這裏

¡ 一個在家庭裏分享的優秀地方!

參觀了Culiacan參加朋友的婚禮,在這家酒店度過了一個夢幻般的住宿。酒店很乾淨,房間很舒服。我不能說足夠的好東西關於前台工作人員 - 他們竭盡全力確保我們有一個愉快的住宿。工作人員每天給我們叫出租車,並在我們的航班計劃改變後安排了前往馬紮特蘭的交通。前台工作人員會說英語。Humaya餐廳很棒,特別是早餐!酒店的另一個亮點是M Club酒廊(Bonvoy Platinum及以上)。休息室裏備有美味的食物和飲料,服務員非常友好。我們會毫不猶豫地再次入住這裏。

Recently we visited EDM as a golf group of twelve persons. We were warmly welcomed and all of our experience was exceptional. From the outstanding golf course and it's service personel to the villas and the comfortable rooms and great food.everthing was great. I never heard one negative comment from any of our group. Thank you to all at EDM for making our vacation great

I really liked my stay at Hotel Lucerna. Overall it was a very pleasant trip and the hotel was very nice. Unfortunately, the pool was not open due to it being the off season. At 93 degrees being our hottest day there, I thought swimming would be a part of out activities there, but the pool was ”closed”. The water was dirty and unkempt. The pool was one of the main reasons I chose this hotel, but this is considered off-season for this area. Housekeeping left a lot to be desired. Room was a bit dusty when I first checked-in, but improved with subsequent days of stay. Staff was incredibly friendly and professional. room service was quick, friendly and tasty. Fitness room was very nice, but water dispenser was not working. I would definitely stay here again if I come back to Culiacan.

Ok, if your priorities in a vacation are pristine new accomodation with gadgets and new feel residency, this is definitely not the place for you. There are other issues that will talk about in a minute.. What really shines for Royal Villa are: it's safety, location, staff, amenities and cleanliness with comfort.. I stayed a week ish ... In April 2024, booking a junior suite...ok, technically it had a sea view if you searched hard - but benefits for that were we were never close to the big beach banda, nor the busy main road, so noise wasn't a problem. The room had all the mod cons and Aircon, TV and kitchenette worked very well. Bathroom big and shower was spacious. WiFi was strong and consistent in the studio room but dropped out on balcony.. LOCATION : Literally a few steps onto beach in El Dorado or Golden Zone, spacious pool although at busy times I struggled to get a sunbed. The building is established and relatively open, so when the wind blows it moves around lamp shades etc but thick walls and mighty pillars will see this building safe for years to come albeit it might not exactly be to your decor liking. STAFF: All engaging and hospitable...this is where RV excels, and brings out it's charm. Big shout out to Marcos, a loyal employee. And , Artherudo. Not to mention amigo with the big fishing book!? Hahaha! Brilliant! The two guys making cocktails and running bar were lovely as were all the waiters, also one note on my booking: Comms with the place were excellent before I even got there, they catered for my needs . AMENITIES: Include an on site spa, small shop to buy necessities, restaurant, full bar and breakfast buffet, snack bar. Outside pool and bubble jacuzzi all with waiter service.... you're not going to get knock down prices but decent quality - try the frappacino, they're amazing! But you're knocked back just as quickly by the cheap plastic cups cocktail are served in around the pool.. CLEANING: Maid cleaned and replenished bathroom facilities every day, although not the complimentary water(?). Beds so comfy slept well.. You can opt in or out of the cleaning as desired. NOT HOTEL FAULT : External noise especially party music all times of the night with extension of Mexican hospitality. CAN IMPROVE: Signs in bathroom reminding waste paper in basket, not down basin. (not every customer come from a country where this practice is normal). Make a kettle available. More charging points around bed area. More consistent WiFi. Better quality receptacles and cutlery around the pool area. CONCLUSION: This firmly places in 4* for me, as the staff elevate this up, notwithstanding the establishment knows how to organise an event! I saw dancing classes, cookery classes, BBQ nights, live music, not including that fabulous eclipse special event breakfast and eating on the beach. These guys and gals can hold, organise and execute special occasions....not quite a 5* quality, but what is important to me, they got very much got ri

我真的很喜歡在這家酒店住，設施超級乾淨，所有的傢具都是新的。 食物和自助餐服務也很棒。 我一定會再來這裏

¡ 一個在家庭裏分享的優秀地方!

Recently we visited EDM as a golf group of twelve persons. We were warmly welcomed and all of our experience was exceptional. From the outstanding golf course and it's service personel to the villas and the comfortable rooms and great food.everthing was great. I never heard one negative comment from any of our group. Thank you to all at EDM for making our vacation great

Ok, if your priorities in a vacation are pristine new accomodation with gadgets and new feel residency, this is definitely not the place for you. There are other issues that will talk about in a minute.. What really shines for Royal Villa are: it's safety, location, staff, amenities and cleanliness with comfort.. I stayed a week ish ... In April 2024, booking a junior suite...ok, technically it had a sea view if you searched hard - but benefits for that were we were never close to the big beach banda, nor the busy main road, so noise wasn't a problem. The room had all the mod cons and Aircon, TV and kitchenette worked very well. Bathroom big and shower was spacious. WiFi was strong and consistent in the studio room but dropped out on balcony.. LOCATION : Literally a few steps onto beach in El Dorado or Golden Zone, spacious pool although at busy times I struggled to get a sunbed. The building is established and relatively open, so when the wind blows it moves around lamp shades etc but thick walls and mighty pillars will see this building safe for years to come albeit it might not exactly be to your decor liking. STAFF: All engaging and hospitable...this is where RV excels, and brings out it's charm. Big shout out to Marcos, a loyal employee. And , Artherudo. Not to mention amigo with the big fishing book!? Hahaha! Brilliant! The two guys making cocktails and running bar were lovely as were all the waiters, also one note on my booking: Comms with the place were excellent before I even got there, they catered for my needs . AMENITIES: Include an on site spa, small shop to buy necessities, restaurant, full bar and breakfast buffet, snack bar. Outside pool and bubble jacuzzi all with waiter service.... you're not going to get knock down prices but decent quality - try the frappacino, they're amazing! But you're knocked back just as quickly by the cheap plastic cups cocktail are served in around the pool.. CLEANING: Maid cleaned and replenished bathroom facilities every day, although not the complimentary water(?). Beds so comfy slept well.. You can opt in or out of the cleaning as desired. NOT HOTEL FAULT : External noise especially party music all times of the night with extension of Mexican hospitality. CAN IMPROVE: Signs in bathroom reminding waste paper in basket, not down basin. (not every customer come from a country where this practice is normal). Make a kettle available. More charging points around bed area. More consistent WiFi. Better quality receptacles and cutlery around the pool area. CONCLUSION: This firmly places in 4* for me, as the staff elevate this up, notwithstanding the establishment knows how to organise an event! I saw dancing classes, cookery classes, BBQ nights, live music, not including that fabulous eclipse special event breakfast and eating on the beach. These guys and gals can hold, organise and execute special occasions....not quite a 5* quality, but what is important to me, they got very much got ri

參觀了Culiacan參加朋友的婚禮,在這家酒店度過了一個夢幻般的住宿。酒店很乾淨,房間很舒服。我不能說足夠的好東西關於前台工作人員 - 他們竭盡全力確保我們有一個愉快的住宿。工作人員每天給我們叫出租車,並在我們的航班計劃改變後安排了前往馬紮特蘭的交通。前台工作人員會說英語。Humaya餐廳很棒,特別是早餐!酒店的另一個亮點是M Club酒廊(Bonvoy Platinum及以上)。休息室裏備有美味的食物和飲料,服務員非常友好。我們會毫不猶豫地再次入住這裏。

I really liked my stay at Hotel Lucerna. Overall it was a very pleasant trip and the hotel was very nice. Unfortunately, the pool was not open due to it being the off season. At 93 degrees being our hottest day there, I thought swimming would be a part of out activities there, but the pool was ”closed”. The water was dirty and unkempt. The pool was one of the main reasons I chose this hotel, but this is considered off-season for this area. Housekeeping left a lot to be desired. Room was a bit dusty when I first checked-in, but improved with subsequent days of stay. Staff was incredibly friendly and professional. room service was quick, friendly and tasty. Fitness room was very nice, but water dispenser was not working. I would definitely stay here again if I come back to Culiacan.

Without a doubt, the worst hotel I've ever stayed in. TL;DR: This hotel deprived me of my peace by giving strangers access to my room, deprived me of sleep due to constant noise, and deprived me of rest by assigning me the ”homework” of conducting an analysis of their ”areas for improvement.” My coworkers and I arrived on a Sunday afternoon/evening for a 3-night stay. Despite having made reservations almost a month in advance, they had oversold 2 of the 4 rooms. They didn't admit this immediately but claimed that the rooms ”weren't ready.” We went out for dinner, and upon our return (a couple of hours later), they informed us that they would upgrade them for better rooms. Regarding the rooms themselves, there were issues ranging from missing hairdryers or amenities to none of them having hand towels. The shower had dried foam and shaved hair. The shower water would drain back into the bathroom floor, resulting in a flooded bathroom. The coffee maker was never cleaned, nor the carafe rinsed. The noise was unbearable: All the noise from the floors above/below was heard clearly. Even when they took out the trash. Not to mention the plumbing; you could clearly hear when someone in another room used the shower. The ”Do Not Disturb” sign was not respected. In two rooms, we put the sign up because for conference calls and in both rooms, there was repeated knocking on the door, on behalf of the staff. As for the staff's attention: There was a clear lack of internal communication and clarity in policies/concepts. This was reflected in innocuous details like not following up on requests (despite staying there for 3 nights, hand towels NEVER appeared), to unprofessional arguments in front of us regarding the total amount to be charged. The most serious lack of professionalism was when, one night (at 10:40 pm), someone (a new guest) entered my room. Aside from nervous laughter, there was no response from management. They offered to ”invite us to dinner” (as if that were relevant) and discount the stay... no, the night... no, half of it... In the end, a week after my stay there, not a single cent has been refunded, nor will it be refunded. The excuse: Despite their refund form requesting a card number, ”what they need is the CLABE... oh, sorry... rather, the account number” (which is extracted from the CLABE, but they want me to confirm it...). All of this with a day in between each absurd request. Even after resolving all of this, the excuse is that ”the accountant is very busy.” 7 days there are still no results. The lack of attention and follow-up by the staff was such that every time a problem arose, they asked us to list all the observations we had about it. The culmination (and absurdity) of this was when they asked for a written report, which I provided on SIX pages detailing all the incidents. What came of that? Absolutely nothing. Zero accountability on their end. I haven't even mentioned the restaurant yet, but the ”service” there was also po

Excelente opción !!

Was on a Caravan group tour through Mexico's Copper Canyon and stayed at Hotel Posada del Hidalgo for two nights after arriving by train from Creel. This Hotel is amazingly beautiful. It was a mansion converted into a hotel. It is not the traditional look of a hotel. The entrance to the the hotel is a steep walk upward on a stone walkway. There is another entrance staff can take you to if your mobility is not good. It is like a maze with hallways and staircases with beautiful decor. Upon arrival our group was welcomed by staff offering us a tiny sample of a Margarita. I had such excitement just to explore all the crooks and crannies of this magnificent mansion. I felt quite privileged to be in room 49 just off a beautiful courtyard full of bougainvillea and Victorian style couches and chairs and not far from the room Zorro stayed in. I came to learn that my room entrance of an archway and high wood doors with a high arched stained pane glass window was originally the entrance to the workers living quarters. The bed very high to climb onto was king size with a flower on the pillow top. There was 2 wood side tables, a wood carved desk but no chair and a woven wicker bench for luggage. The tv was on the wall. The high ceiling has wood logs design with a chandelier hanging. The bathroom has a small porcelain sink which is quite hard to lean over for washing as it is quite high. There is soap, Kleenex, hand lotion dispenser, hairdryer and the shower is a separate stall. I did not use the shower as that night when I opened the sink tap, muddy water came flowing out at the beginning. I did not want to take a chance in the shower if the same might happen. And oh yes I got woken up at 4:15am with the crowing of roosters. I found this happening quite often hearing the roosters and dogs through my journey through the Copper Canyon. Breakfast buffet is small and staff serve you. It did not look to appealing to me except for the potatoes. I did enjoy the omelette that they make to your liking with cheese, mushroom and Mexican vegetables. Dinner at their pretty restaurant with floral flowers decorating the ceiling was very good. Tasty vegetable soup. Main dish Black Bass Fish with garlic butter, rice and vegetables. After dinner the hotel puts on a cheesy Zorro show. At 5pm the hotel bar just off the beautiful swimming pool area does a Tequilla Margarita demonstration. They give you a small sample of their Margarita drinks and their special Hotel brand Zorro Tequila. And if you want to buy their Zorro Tequila bottle it is an expensive $70.00 US. Was expecting a demonstration on how to make a Margarita which does not happen so that was disappointing. The swimming pool water is warm like bath water. The Hotel gave our group a private tour of the hotel and a short tour of the town of El Fuerte by the charming gentleman guide (which I do not know his name). He has been working at this hotel as a young boy and now is retired but comes back to help out at the hot