Hotel bintang 4 ini terletak di jantung Kota Bekasi loh, akses mudah ke mall krn samping2an dengan Metropolitan Mall Bekasi dan hiburan keluarga, tempat makanan & minuman, kolam renang yang spot nya paling okehhhhh
• spa, pusat kebugaran, taman bermain anak-anak, fasilitas ruang pertemuan. Dan lobby nya super luas ohiya receptionist dan hotelier jg banyak membantu pelayanan nya ramah juga ada hal yg bikin aku kaget
setiap kali aku telfon ke hotel ini dgn menyebutkan nama aku pribadi pasti mereka selalu ingat dan nawarin harga spesial untuk menginap permalam nya nah aku mau kasih tau nih siapa tau kalian dapat harga murah agoda tiket traveloka dil kalau kalian sebut nama aku ”NATASYA DAMAYANTI” sebut saja nama itu ya temen2 siapa tau membantu kalian, nanti kalau ada yg sudah coba bisa tag aku atau comment yah
My room was great, with a nice view and a delicious breakfast. It was clean, and the international sockets were a convenient touch.
However, my little brother had an issue with the air conditioning in his room—it wasn't cooling at all. He reported the problem to the front desk, and they came to check but claimed that this was the normal temperature for all rooms. Yet, my room was cold, and his was hot!
Despite asking for a room change, they didn't offer any alternatives. As a result, he ended up sleeping in my room since it was cooler.
We paid for two rooms but only used one, which was disappointing. Based on this experience, I wouldn't recommend this 4-star hotel due to poor service.
訪訪客用戶My stay at this hotel was satisfactory. The location is conveniently situated near local shops, restaurants, and other amenities. The staff was exceptionally friendly and helpful, leaving a positive impression on me.
Room dining offers limited options, but the food is delectable and provides excellent value for money. The service was attentive and efficient.
However, I noticed a scarcity of toiletries provided. For business travelers, it may be essential to have items like razors and combs. Additionally, the provision of only two 600 ml water bottles for two persons (I was alone) is insufficient. While these minor inconveniences may not be significant, they are not expected in an IHG hotel.
The breakfast was satisfactory, offering a variety of choices. However, I observed some overcrowding and mismanagement due to the high volume of guests. As my stay was only a day, I cannot ascertain if this is a general trend during breakfast.
Overall, I was pleased with my stay and intend to return in the future.