This was my first trip to Surabaya and I had decided book Four Points Sheraton Tunjungan given its central location and competitive room rate. I was pleasantly surprised when the hotel recognized my Marriott Bonvoy member status and accorded me the corresponding benefits despite me not making this reservation via the Marriott Bonvoy app. Kudos the hotel staff for that!
Booked the hotel for one night as a stop over place when arriving in Indonesia. I arrived by taxi, and the next day caught the train. I chose this hotel due to the location near the train station. It was easy for me to walk to the train station, though the traffic is very busy and not always stable footpaths - it was ok for me as I had a backpack though would not be very walkable for someone with bigger luggage. I stayed again for one night when returning by train, then flying out of the country. Hotel was nice, staff friendly. On my first night I arrived late in the evening and was able to get vegetarian food from room service. On my 2nd night I ate out in the shopping mall that is located next to the hotel. The room is clean and comfortable. I appreciated the fact that there was a bath tub. Also, I liked that there were no plastic bottles of water; each room has a jug and you get water from the dispenser in the corridor. I did not have time to try out the swimming pool. The restaurant has a morning breakfast buffet with a selection of Asian and Western style food options, including having some items made to order...you can fill up for the day.
訪訪客用戶Delicious Indonesian Javanese food specially created by the host, May, as well as the level of dedicated service is the highlight of this hotel.
The menu food sounds unappealing, but all 7 lunch and dinners were so good.
You have to try the chicken satay, which is soft and has white clean meat.
The tuna is melted and panini is so fresh.
The spaghetti cakalang is her created recipe of smoked fish and spaghetti. Her tofu and Tempe must not be missed!
Her tempong chicken is yummy and fresh! Feels like it's directly from the farm.
Nasi goreng must not be missed!
Papayas seem to be in the season.
Fried bananas covered in coconut flakes are not to be missed!
In this hotel, don't expect luxury cleanliness because there are a lot of insects (bees, butterflies, moths, grasshopper, flies), spiders, millipedes, lizards, even a gecko. If you want to stay in this rustic resort you have to be okay with them.
I didn't like the insects stuff in the room but the hosts immediately sent their staff to deal with them. Staff are friendly just be patient with them because not all speak English.
May was a super host, who gave ALL sorts of ideas on where to go, and how to go, and gives you contacts and numbers and details. Ibnu makes the best dirty latte in Banyuwangi, most probably. The hosts are very nice and go out of the way to make their guests welcome. They even dropped us at a nearby tour site, and also gave us a short walk to the beach nearby.
This level of service is almost unbeatable. Staff are always ready and welcome to greet and smile at you.
I think the Indonesian and Javanese meals are better than the breakfast menu.
Breakfast pancake and American breakfast normal only.
They generously dropped us off at Bangsring Underwater which was 3-5 mins away, which MUST NOT BE MISSED for snorkelling beginners! (But first check out if the season is good for snorkelling)
If you stay here, be prepared there's not much in the area. And not much air-conditioned cafes or restaurant or shops nearby too.
The family room has a breathtaking view of the mountains but because of the attic like structure, is prone to insects and lizards and stuff. It had a resident gecko.
The deluxe suite room had a flat ceiling so lesser insects! + huge verandah for drying your clothes + pink bougainvillea.
There are corn fields beside the hotel.
They send food to your room if you don't want to eat in the restaurant which also has a amazing view. Restaurant has rustic vibes with antique candelabras
(+ spiders).