訪訪客用戶Not our first time staying here -but we left with a sense of frustration today!
It began when the front desk couldn’t find our reservation - twice ! (despite a phone call 2 hours prior to check in). Had to take my driver’s licence and go “somewhere to talk to someone in the back” - then he came back (after 2 or so
minutes) and “magically” the reservation had been found. Unnerving for my identification to disappear from my sight. No explanation offered.
Frustrated again at check out when the desk clerk tried to charge us for something from the snack bar in our room - we had literally left our room 2 minutes before. Couldn’t tell us what item we had “consumed” (we hadn’t consumed anything - especially at those prices!) and then when asked how they could possibly know within 2 minutes (of us leaving our room) that an item had been consumed - they became very defensive and couldn’t actually answer the question of “how do you know what to charge us for” and the response was “it’s for the report at the end of the day - no one is saying you actually took anything”. Except that’s exactly what the desk clerk said the charge was going to be for - “an item from the snack bar for a total of $4.20”.
After challenging the charge we were told that no charge would be put through on the credit card.
Made to feel like we had “stolen” something when we asked for further clarification on the charge.
“No apologies or thank you for staying with us”.
Disappointing.
Side note - Service in the ****** was great - including the restaurant.
KKa Ka Boy卡加利市中心三角洲飯店 (Delta Hotel Calgary Downtown) 地理位置優越,坐落於卡加利市中心,集便利、舒適和卓越品質於一體。飯店提供收費停車位,是計劃自駕前往班夫或探索卡加利市區的旅客的理想選擇。飯店位置便利,方便您探索卡加利市中心,唐人街以及各種餐飲、購物和景點近在咫尺。
熱情周到的員工將竭盡全力為您打造舒適愉悅的入住體驗,確保您擁有賓至如歸的輕鬆旅程。無論您是商務旅遊還是休閒度假,卡加利市中心三角洲飯店都能滿足您的一切需求,為您帶來難忘的入住體驗。