澳大利亞昆士蘭的4 星級飯店

這個地方非常乾淨、清新、標準很高。 但說到預訂和服務，那就是另一回事了...考慮到我住了 2 晚的錢，我以為這裡是完美的休息場所，我想要 5 星級的...地方是的，服務簡直是災難。首先，當我到達 Swiss bel 時...我去接待處登記，因為我在網上預訂了一間大床房，他問我是否有車，我說是的，我同意每晚 35美元，他說如果可以的話他會從我最後支付的押金中扣除，我說是的，太好了...當我上樓到我的房間時，裡面有兩張單人床，我打電話給接待處，告訴我我預訂了一張大床，但裡面只有兩張單人床，他說哦，客房服務員沒有換床或者沒有看我預訂，我現在沒有找我...我下樓說要去吃點東西，回來時希望房間能安排好。回來後他告訴我說給我升級了房間，我問能不能給我新鑰匙，換房間後再用另一把鑰匙下來，省得我把行李搬下去再上來。我到了房間，發現鑰匙不能用，上不了六樓。於是我把行李拿下來告訴接待處鑰匙不能用。他說這些鑰匙有時會發生這種情況 / 實際上經常發生這種情況，他說他會和我一起上去檢查。是的，卡片不能用，所以他用他的員工卡讓我進去，說他會修好後再回來。 10 分鐘後他回來測試，發現鑰匙壞了。我不知道升級後房間比之前那個小，沒有沐浴露（我進去洗澡的時候沐浴露是空的），以為第二天房間會補充。隔天打掃房間的時候，沐浴露還是空的，清潔工拿走了洗臉巾，卻沒有再放回去，所以我用洗髮精和手巾洗了個澡。第二天回來的時候，想用卡開停車場，結果卡壞了。我去前台告訴他們我想去停車場，但卡片不能用，她（一位亞裔女士）告訴我，我沒有付停車費。我必須解釋前一天晚上發生的一切，然後她問我能不能幫我解決，我說能，我前一天晚上就答應了。沒有道歉，只是對停車費更有興趣。她把停車卡加到 然後說她會過來確認一下，就像我前一天晚上說的，那個人必須來 確認一下卡是否正常，她忘了帶卡 所以 我又回去拿卡然後出來了……跟著我下去然後給了我一張卡……後來我接到一位叫 Theresa 的女士的電話，詢問我的住宿體驗，我解釋說這是我經歷過的最令人失望的一次！解釋了以上內容後，她說她會過來更換沐浴乳和洗面乳。我說沒關係，我已經洗過澡了，用了一條手巾和洗髮水，因為我已經上床睡覺了。她說，我希望我能夠為我的經歷道歉，希望以後情況會好轉，如果我需要什麼就聯絡她，找特蕾莎。我說謝謝，我很感謝你的來電……然後，10分鐘後，她來敲我的門，我得穿好衣服去開門，她又敲了一次，我說我馬上就來。 她拿著沐浴乳和洗面乳在門口，把我從床上拉了起來。我明白她為什麼要拿，但我告訴她我已經上床睡覺了，而且我已經洗過澡了。然後我去交鑰匙退房，卻被告知停車費還沒付。我告訴特蕾莎，這筆錢會從押金裡扣，現在已經有三個人知道了。正如我所說，這個地方太棒了，除了缺少沐浴露和紙巾。 我不知道是什麼原因或我是如何被降級的，因為房間比第一個房間小，而且沒有窗戶。 506 到 606

酒店離沖浪者天堂很近，前台在二樓，很不好找，是個公寓酒店，設施一般，和預期有差距，不過服務人員態度很好，害怕信用卡被盜刷所以用了現金付定金。

Excellent location, lovely apartment, and great facilities. We really enjoyed our stay and would happily come back again. Highly recommended!

It was a bit painful from the get go checking in. You have to go to a different hotel a block over. There is nowhere to park to check in. I called the number to be put through to a call centre that isn’t on site. Call 1: yes you can park in the visitor parking just buzz and they’ll let you in. Call 2: while blocking the driveway I’m unable to find a buzzer that reaches reception. Operator sounds confused, I hang up and someone is coming out so I sneak in. Call 3: I’m parked in visitor parks, go up the lift and come out at another building. She again sounds confused. If I go out the door I won’t be able to get back in without a fob, so I’m asking which way I should go. There are no signs to tell me how to get to Ivy and Eve apartments. I eventually find a worker who takes me around to reception. Sorted. Or so I think. I check in with reception. The girl was really lovely and informative. So I think, until I reach the carpark of the next building I’m staying at. The sheet of paper she gave me says “your allocated car space is 131 and is located on 55. I drive in looking for level 55, car space 131. Neither of these exist. Call 4: Where is my carpark? Am I missing something. Keep in mind every time I call I’m asked to give all my details so they can verify my booking so by now I’m pretty tired of it all. She finds my booking and says oh yes you’re in park 55 on level B1. (See photo for why I was confused!) I drive around the carpark looking for a 55. It doesn’t exist. All carparks are labelled with a sign saying Art house and 4 numbers. Ok maybe it’s the last 2? Nope doesn’t exist. After driving around for a bit I realise there are numbers on the ground of the carpark that are completely different to the signs (I didn’t look at the ground because the signs said art house) So finally I work out that this is my park. Another confused guest stops to ask me where his park might be and I explain it’s the floor ones not the art house signs. So I wasn’t the only one. Ok so park the car, go upstairs to room 1106 which of course is on floor 10. Makes sense lol. As soon as I open the door I’m hit with a wet musty kind of smell. Like the place had been flooded and not allowed to dry out properly maybe? I opened all the windows and when that didn’t work I went and bought some air freshener to hide the smell a bit. We left all the doors open all night and next day and the smell improved. The lounge chairs are not comfy if you’re looking for a stay in watch Netflix type staycay, but the beds are really comfy. The place was pretty immaculately clean so that was nice. And washer dryer were great to have. If I had have known I’d need to go through all that checkin at another building I would not have booked. Maybe I missed the part that mentioned this? Ahh well we enjoyed our stay in general, it just didn’t get off to a good start.

聖誕假期很幸運在布里斯班選到這家酒店，套房兩張大床，帶廚房洗碗機，衞生間有兩個洗漱台，乾濕分離，自帶超美泳池，地理位置還可以，有一班公交但是train需要步行十幾分鐘上坡下坡還挺累的。

Had everything you need for a comfy stay, will be back! Would have love to stay longer

訂了豪華雙床房，有露台的正對泳池，在露台與老公休息時碰到了蟑螂，嚇到立刻回房間。房間設施沒有到不滿意，但竟然連熱水壺都沒有牙膏牙刷那些要另外再要求提供，下次會考慮第二間，因為地點不是太好

地點非常理想,係黃金海岸嘅cbd核心地方, 房間寬敞整潔,乾淨衛生,吃喝玩樂都十分方便,去任何地方坐輕鐵都能夠輕鬆到達,附近有黃金海岸滑浪天堂泳灘,景色優美環境一流, 值得推薦首選去黃金海岸旅遊嘅酒店之一

酒店位置：超方便，出門就是喬治廣場和皇後街，房間裏就能看到廣場的大鐘樓。的確無法替代。 硬件設施：空間不算大，設施還算完備。雖是大雨老酒店，但衞生還算不錯。 服務：住了2晚，發現牛奶衹有1瓶，告訴服務生，馬上送來1整包，不錯。 另外，衞生間排風扇壞了，叫了維修人員來看，當時沒修好，説第二天下午來修。但我們第2天晚上才回房間，也沒有修好，也沒有告知原因。需要改進一下。

我將從日本的角度來回顧一下。五月初入住的。 優點 - 優越的地理位置 - 所有前台工作人員都很友善。 - 您可以免費借用的燒烤套裝包括各種類型的火鉗、油、鹽和胡椒。 - 衛生紙很軟 - 提供多種咖啡和茶。冰箱裡還有牛奶。 - 洗髮精、潤膚膏等全套盥洗用品 - 浴缸很寬敞。熱水出得很快，所以你可以很快地加滿水 - 前台提供飲用水，所以不用單獨買水。 沒有指定太多預先信息，但我想要的信息 （如果能解決以下問題就更好了，不過整體還是很滿意的。） - 不可穿睡衣或浴袍 - 沒有微波爐 - 燒烤套裝不包含刀具和餐具（我買了牛排，但沒有刀，咬不動） - 不存在噴霧型除臭劑這樣的東西