美國佛羅里達州的5 星級飯店

地理位置很好，我們住在11樓，9樓到10樓天台應該是是一個餐吧和小酒吧，晚上太吵了，還有那煮食物的味道影響到我們不敢出去陽台和開玻璃門窗，這樣很不應該。我們住了三天兩夜，第二天就沒有來幫我們打掃清理衞生，也沒有再配紙巾和礦泉水，打電話去前台要送過來房間，説得另外收費才有，有點無語。套房衹有一個衞生間，兩個門，對應兩個房間，這樣設計很不合理也！

酒店位置不錯，衞生條件也還好。與工作人員交流中，感覺前台辦手續的工作人員的熱情不是很好，比如手續辦完過後去哪裡坐電梯上樓這樣的事情都沒有一句指引。還有，網上銷售頁面上沒有提到的收費，到店後才提出來，每個房間每天要額外收40美金的什麼餐飲、spa等項目硬性促銷體驗的費用。房間裏擺了很多飲料和巧克力糖果之類的小零食，全是收費的，連一瓶免費的礦泉水都沒有給你的。更別説像有的高級酒店送點零食，水果之類給顧客的了。房間裏的送餐到房間的餐單標識也不明確，個人直觀感覺是送餐上門的價格，但實際上不是。剛入住時點了一個餐單上標價20美金左右的漢堡，送上門來後給我的付費單據是要30多美金。而且，在客房裡打電話點還不行，還必須下樓去告訴前台，然後再由前台通知送餐的給你送到房間去。住過很多四星、五星級酒店，感覺這家酒店的服務真的達不到五星級的水平，服務比較差。

房間很乾凈，還有下午茶，室外恆温泳池很不錯，兩個泳池加一個温泉池，最主要的是開放到10點，不像某些酒店泳池開放到5、6點簡直搞不懂什麼意思。

前台居然記臉 硬件一般但服務真的很貼心 位置就市中心挺方便的 想住海灘自己去miami beach那兒找

最主要是在退房時，要重複收我的度假税，給他們看訂單郵件的名細，他們還是要堅持收取。最後還是打電話到訂單平台才得以解決。

比希爾頓強太多了，旁邊的希爾頓是什麼牛馬，bay view suita 700刀一晚 設施很差，和萬豪的設施根本沒法比，而且萬豪的room dining非常專業，直接給你推進來並且費用很低，餐具包裝什麼的也很到位，我個人強烈推薦萬豪，馬奎斯這一家，另外一家萬豪離得也很近但我不知道怎麼樣。

工作人員都非常友好和樂於助人。一如既往,萬豪從未讓我失望。價格更貴,周圍其他酒店,但一切都值得。

很新的度假酒店，房間裏設施很新很乾凈，室內空間也很大，早餐品種豐富可以點餐或者自助。院子裏有很大一片湖，很多水上項目可以免費玩，距離迪士尼樂園很近，有免費穿梭巴士接送，下次去了很會選擇入住。

As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT! Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying. This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation. We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later). The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough! I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine. Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them. The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down. When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this… Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went. A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out. I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful. We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts. Now I need to go through the process of disputing the transaction with my bank. Really? The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand. I am hoping this property reaches out as promised but it holding my breath. Do better Ritz Carlton South Beach! Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.

房型應該是全酒店最貴的，入住延遲到下午五點半，客房大床床墊塌陷一半 我有投訴酒店 但沒有及時換床墊，之後發現客房一樓推拉門鎖不能鎖門 當晚沒有修好 第二天上午來換鎖，再來咖啡杯沒有清洗乾淨 可以非常清晰的看見咖啡漬掛杯 客廳圓桌沒擦乾淨 上面黏膩的東西沾我電腦上很噁心 總的來説下次我不會再預訂這家酒店 失望