美國佛羅里達州的5 星級飯店

邁阿密這家洲際酒店的品質很不錯，前台服務也很好，地理位置優越，特別方便去乘坐遊輪，就在酒店10分鐘的路程。預訂的海灣房，大觀景窗看出去非常漂亮，下次還會入住。

我的评论有点晚了，但我丈夫和我带着我们的 2 个孩子住在 W，我们有很棒的经历。我们在七月的最后一周在那里。我们住了8天。酒店很漂亮，很高档。很多便利设施。从我们入住开始，每个人都超级nice。我们从阳台上可以欣赏到海滩的美景。我们住在21楼，我们的楼层非常安静。我们的房间很干净，只要你走出电梯进入走廊，总是闻起来很香。酒店很干净。我们的房间总是有人服务。房间超级好。去海滩很方便。代客服务很棒，每个人都超级好。我们没有在酒店吃饭，因为它很贵。总的来说，我们有一次很棒的经历，将来肯定会回到 W。

我這次經歷必須要分享給大家，提高警惕！⚠️ Brand在凱悦裏算是頂尖檔次了，但是我們接受的服務從來沒有的差！ 1） 首先到達機場，訂酒店的時候特意選的離機場近，打電話給酒店，很傲嬌的説：我們沒有shuttle bus你們自己打的/Uber過來吧。因為還沒有下載Uber於是去打了一個的，黑司機10刀的路程收了我們25； 2） 到前台，貌似很熱情，説要信用卡擔保，以為衹是做個記錄，沒有通知我們，直接刷走200刀/也沒有收據，到了房間打開手機才看到。投訴給攜程，説可能是擔保，等最後一天結賬再看； 3） 半夜2-3點走廊還有人興奮地呼朋喚友，國內/歐洲都沒碰到過，美國人就是這麼肆無忌憚，也沒有人管（樓廊裏貼的21點後保持安靜，就是一張廢紙）； 4） 第二天早上吃早餐，明明含餐的，要讓我們簽單（以後每天如此）解釋了，服務員衹説要留個記錄，簽單還一式兩份/還要小費，我們衹簽一張，第二張拿走（備查）也不給小費；（服務員給我們的感覺也是，太高調了，太強調自己的存在，給客人一種壓迫感（我們喜歡的是沒人打擾）他們總喜歡錶現熱情，其實沒有必要； 5） （因為每天都收到手機扣款的提示）到前台確認含早餐的問題，小姑娘一問三不知； 6） 給攜程客服投訴，攜程找當地代理，攜程天天催，代理一直不回覆，態度特別怠慢； 7）. 退房當天，特意前台再次確認含早餐的問題，説含早餐的，有一個當地費用扣掉/有一個收據，等到機場再看手機，又另外扣掉幾百刀（沒有任何説明/收據； 🤔️ 當時，就惱了。凱悦欺人太甚！！！ 代理不回覆，沒關係，直接找銀行，凍結所有的扣款。 銀行凍結的當天，攜程通知説，代理回覆了，是有幾筆扣錯了。🤑 所以，店大欺客，不要怕！找更權威的（跟美國人打交道，衹能這麼樣，誰硬誰説話！） 後續，和朋友聊起來，説凱悦是這個樣子的！ 所以，前車之鑒！ 建議，大家能不選凱悦，就不要選凱悦了！！！👎

環境：酒店位於南海灘，出門左邊就到海灘了，風景很美。酒店所有房間陽台是斜對着沙灘的。 設施：房間很大，獨立卧室和外部休閑區域，配有電磁爐和微波爐。衞生間有淋浴和浴缸可選擇。缺點是設施有點老舊，淋浴房噴頭上垢面很厚，我房間毛巾有點臟，銹跡之類的。還有洗臉池下水堵塞了，下水很慢。 服務：總體服務還可以吧，不熱情也不算冷淡，美式服務就那樣的。

As people who travel regularly, we place a lot of emphasis on other reviews when booking. I was rather concerned reading previous reviews of this property, but having stayed at multiple other Ritz Carlton’s (Singapore, Koh Samui, Dalllas, Melbourne etc) we hoped the brand would live up to expectations and great experiences at other properties. IT DID NOT! Strongly suggest avoiding this property at all costs. Look at the low ranked reviews, they all make sense to me after staying. This property has us questioning if we would ever stay with this brand again. Amazing isn’t it, how one property can tarnish a brands reputation. We have been overcharged after checkout after settling the bill when leaving (unresolved at this point but will get to that later). The first room we checked into had air conditioning so loud you could not hear the TV. It was also dirty with marks and dust/grime on every surface and excess dog hair on the floor. I went to the front desk and the best they could do was “send someone up to check the A/C. The property was practically empty. This was not good enough! I was fortunate enough to speak with the GM who remedied the room situation immediately. We then dealt with Daniel (who was on loan from Santa Barbara Ritz Carlton) he was a great reflection on the brand. He upgraded us, which was appreciated but not expected, just a room with a reasonable a/c would have been fine. Rooms are very average, worn and not clean. Linen was stained, towels so old some had tears and holes in them. The majority of the staff seemed like they would rather be anywhere else than at the Ritz Carlton South, can’t say I blame them but really let the place down. When dining they would bring the bill before we had finished dining over and over, at times even advising their break was about to start so needed to provide bill, how about you get another staff member to do this… Upon checkout I paid with an alternate card than I used for the security deposit (to avoid international transaction fees). I settled the bill of approx $450usd and away we went. A few days later, a charge of $390usd (approx) appears on my original card used for security deposit (along with an international transaction fee). This charge is absolute rubbish and was not warranted, everything was settled and paid on check out. I rang and rang and rang all day to the hotel and the phone was never answered. Finally I had to call and international call centre where the wind noise in the background was so loud I could hardly hear. I was then told the extra was for bar charges (not ours!) we had one whisky and a coke at the bar which was on my bill at checkout. I was then told they would try to contact hotel and hopefully in up to 2 weeks they would respond to the call centre, and sometime after to me. This from Ritz Carlton? Disgraceful. We then got lucky and got the US call centre. This was much more helpful and the agent advised the hotel would call back the same day. Still no call back from Hotel, no explanation of why my card was charged… no invoice, no receipts. Now I need to go through the process of disputing the transaction with my bank. Really? The old saying one bad apple spoils the cart, couldn’t be more true of the Ritz Carlton South Beach. There were many other disappointing things that happened during the stay that isn’t even worth going into. Such an epic disappointment from this brand. I am hoping this property reaches out as promised but it holding my breath. Do better Ritz Carlton South Beach! Not wanting to end on such a sour note. Daniel (from RC Santa Barbara) was a standout for guest service as was Noela at the Valet, both embody what guest expect from RC.

這是邁阿密我最喜歡的酒店!位置在布里克爾中心,就在商場旁邊。所以可以四處走走。我喜歡位置!設施很棒!我喜歡游泳池,我喜歡健身房和餐館和酒吧。房間超級乾淨,美學優美!整個酒店聞起來很贊,看起來豪華,也很贊。可以免費租城市自行車,陽台上景色令人驚歎。房間寬敞。工作人員非常親切!到目前爲止,我在邁阿密最喜歡的酒店!

我也使用了私人海灘!請注意,游泳池和海灘將於17:00關閉。房間裏有一瓶可以補充的瓶子,能夠在建築物的各個地方供水真是太好了!因爲它比PET瓶更環保。升級到寬々的小型套房,這是一個很好的答案!它可以被4個家庭成員廣泛使用。浴室很大,有獨立的淋浴和椅子。便利設施也很香,◎ 從機場很容易到達,我乘坐優步約15分鐘,價格約爲3,500日元! 從房間,我可以看到隔壁的塔式公寓和海灘。

工作人員都非常友好和樂於助人。一如既往,萬豪從未讓我失望。價格更貴,周圍其他酒店,但一切都值得。

排在第一排。

Samuel went above and beyond .  He was very welcoming and gave us great service.