地理位置優越,面對加勒比海🌊如果您是萬豪會員,飯店服務會很好!他們提供迎賓飲料(酒精和咖啡等)我們嘗試了酒店內的大多數餐廳,其中一家名為 Gustino(意大利餐廳)的餐廳我們點了他們著名的牛排(FILETTO DI MANZO E RISOTTO DI PORCINI)和 BAVETTE AI FRUTTI DI MARE(餐廳推薦的海鮮醬),海鮮太新鮮了海鮮熟度,我們懷疑了海鮮的新鮮度,但我們懷疑了海鮮美味),但我們真的很新鮮。我們向服務員反映了情況,他只是說ops..抱歉。好吧!半夜,我先生開始跑去廁所!隔天早上我們退房前,他腹瀉了 3 次,因為我們需要趕飛機去紐約。我向前台小姐反映了情況,她給了我們幾瓶礦泉水。吃過清淡的早餐後,他又吃了藥。天哪!到達紐約後,他開始不停地腹瀉!因為他病得很嚴重,我們被迫取消了紐約的一日遊!他在飯店房間待了兩天!我的天哪!毀了我們紐約之旅!這家知名五星級飯店的食品品質控制真是令人失望!我覺得他現在對海鮮意麵很厭倦了,尤其是帶殼的!
Our stay at Tago Tulum was simply outstanding! The hotel itself is a paradise – the rooms look even better than in the photos, with spacious layouts, beautiful decor, and that perfect blend of luxury and Tulum’s bohemian style. The beachfront view and peaceful ambiance made it the ideal place to unwind.
What really made our experience unforgettable was the exceptional service, especially from Victor. He took care of everything we needed, going above and beyond to ensure our stay was seamless and enjoyable. Victor’s warmth and attention to detail made us feel right at home – a true gem! Tago Tulum is a must for anyone visiting Tulum, and we can’t wait to return
訪訪客用戶Our stay was beautiful, I will not deny that. However it was not without a few letdowns. I am a woman who is all about a pool and was so excited to swim in the absolutely gorgeous pool I saw in all the photos online. I visited the week of Jan 1- Jan 7th and the weather was quite warm about 75 degrees every day. HOWEVER, the pool was absolutely FREEZING to the point where I was shivering being in it. Felt like an ICE BATH :( It was not enjoyable and with this being a secluded/ all inclusive hotel there weren't very much other forms of entertainment during the day except for the pool and the beach (the water was warm at the beach). It was so disappointing. I called the front desk to ask if anything could be done but they stated was no pool heater/temperature adjuster. We paid about 4 grand total for this trip and to be completely honest were only able to enjoy the pool once. My next complaint comes to the beach. We went to the beach which gets pretty bus. There was a day where every single chair was full and two of the hotel cabanas were being taken over by random street vendors - taking away two spots for the guests from the 100% packed beach area. These guys were NOT a part of the hotel and are the vendors who go around trying to sell cigars, etc. I watched the staff pass by them multiple times and say nothing while ACTUAL GUESTS had nowhere to lounge by the beach. That was very disappointing as these guys were laughing loudly, staring at guests, and did not move as people walked by looking for chairs. Other than that I will admit that the food was great, the staff was super nice, the hotel grounds were IMPECCABLE, the rooms were nice, everything else was quite lovely. But for the reasons listed I will not be staying at this all inclusive again, although you can still make the most of it and have a lovely experience overall. I'd recommend a stay if you're not going for the main reason of enjoying the pool and the beach.