西班牙加泰羅尼亞的5 星級飯店

大廳有個張着一張馬臉的女經理態度不咋地呢。 房間還是很滿意的，浴室很棒，床鋪也算乾淨。 交通方便，可以打車可以地鐵，走到地鐵站差不多6-7分鐘。 還好還選早飯，我們自己外出覓食看到餐廳大排長龍😅 按金大概兩週內會退還。

A short stay for of 2 days was booked with Triip.com for one adult and 2 children under 10, to join us who were booked in a day earlier for three days. Our three day booking was direct with the hotel, half board. The hotel is marked 'adults recommended' and they sure discourage children, by seeking to charge per occupancy rather than simply on a cost per room. The Trip site quite fairly offered the room at the rate for two adults, with children under 12 free, so this is what was paid. Half board was added but at the rate for two adults, which would be greater than the actual hotel rate for one adult and two children, but I was happy to have reserved restaurant secured. Things got messy at check in, the hotel insisting that the room was occupied by three 'persons' as they put it and should therefore be 50% extra, though the room was the same type as the twin we had for two adults. The Hotel also insisted that only breakfast was provided, and tried to argue that the B2B rate from the third party (Trip) was insufficient. I politely pointed out that the discounts provided to third party agents was no concern of the customer, and referred to my booking voucher which clearly stated I had booked a twin room, into which was going 1 adult, two very small children, and that breakfast and dinner was paid for, with the rate for 1 adult being greater than twice the local charge for a child. They were impossible to deal with, and I left the reception angry and upset. I contacted the Trip representative and by that evening it was sorted. Full marks to Trip, zero to the hotel. As for our stay, the hotel is excellent, but with room to improve. Dinner in the Buffet only commences at 8.00, resulting in quite the bunfight if the restaurant is busy. It was on that Thursday, a national holiday, and it was impossible to order wine and beverages after we seated, with a single service person taking orders. We ate our food dry, and finally placed an order for wine and water while eating dessert, some 40 minutes after seating. The same bottleneck occurred the next morning at breakfast, with the four snail paced Nespresso machines totally incapable of dealing with the coffee demands. Worse, all 4 machines overheated and went into 'service mode'. Worse again, these obviously unsuitable barista machines were the only source of hot water for Tea or infusions, but with no seperate hot water dispenser faucet. You had to stand for almost 2 minutes while the machine slowly dispensed through the coffee outlet, a single mug of hot water, to the frustration of the queue behind. This needs sorting, it took ages to get a breakfast beverage every morning, and on the second day I had to return 4 floors to my room and fill my cup from the in room Nespresso maker. I'd advise to bring a travel kettle with you. Otherwise, a fine hotel, but the restaurant problems and discriminatory pricing for children are an issue, so not a hotel for children.

【認真生活，好好點評】 研究了很久訂的酒店，位置很方便，就在沙灘邊上，離着地鐵站也不遠，走路大概5分鐘 酒店對面有一個餐飲綜合體，裏面選擇還挺多的，海鮮餐廳，西班牙local餐廳等等，選擇還挺多的，人均有點高 我們訂的是豪華大床房，有個大沙發被我改成了小朋友的小床，不過聖誕節期間溢價真得太誇張了，要4000一晚 酒店有組織小朋友的活動，還有班車到加泰羅尼亞廣場，還是很方便的，整體好評

別的都挺好，前台有為意大利服務的帥哥人很不錯，還會説一點中文。但是房間的衞生做得有點差，浴缸裏還有一些毛髮。

我們很喜歡住在這裡，客服那位非洲紳士非常出色，非常專業，滿足了我們所有的需求。房間寬敞，床也很舒服。餐廳也一如既往地棒極了。我們在這裡慶祝了結婚紀念日，他們讓我們的住宿體驗非常難忘。

Sin palabras ,se puede mejorar pero estoy muy contento con todo! Es la 5 ves que voy ,cada vez me asignaron habitaciones diferentes y sin comentarios !! De seguro repetiré 🥳🥳

酒店給的兩間房是在一起的，但是離電梯很近，有點吵，房間雖然兩扇門但是隔音還是不好。酒店地理位置一般離熱門景點還是有點遠的，每次進出都需要打車。優點是房間很大，住得舒服，看了同價位的酒店都沒這家大。早餐也很豐盛，服務員很熱情。聖誕夜晚上還送了小禮物，很有心了。

超級無敵贊！帶娃出遊訂了三晚套房，升級到了能看到巴特羅之家的景觀套房，意外驚喜是最後一晚趕上了巴特羅之家的燈光秀，直接在房間露台上就能看到燈光秀，不用去馬路上人擠人看了，簡直不要太贊啊！ 房間很大，細節滿滿，每晚送的水果都很豐盛，第一晚還送了香檳和蛋糕！ 文華東方應該是巴塞隆拿地段最好的酒店了吧，我們去高迪三件套景點都是步行的，格拉西亞大街很好逛。 下次來巴塞隆拿一定還是住文華東方！

酒店地理位置非常好，無論是去聖家堂，巴特羅之家，米拉之家，還是哥特區步行就可以到達。酒店設施比較新，房間的面積也不小，空調沒有噪音制熱效果好，淋浴的熱水也很大，遊玩一天能洗個熱水澡非常舒心。酒店的服務也非常棒，我們的飛機早上到達了巴塞隆拿，下飛機直奔酒店，酒店前台非常熱情地接待了我們，並提前幫我們辦好入住，使我們可以儘早休息消除旅行疲勞！

打球入住這個酒店，立球會非常近，可以接送去球會，非常方便，唯一好像就是早餐比較單一…可能是從西班牙飛過來的原因，西班牙酒店的早餐都很豐富。公共空間裝修的很有格調。唯一不足的就是，我們入住的房間安排的是殘疾人房間，説是衹有這一間房了，衞生間和淋浴都是開放的。所以到處是水。但是換房間，又不給我們免費升級，額外加收60歐。作為攜程的黑鑽會員，希望得到相應的賠償。