西班牙巴利阿里群島的5 星級飯店

Excellent Family Stay in Ibiza with Minor Areas for Improvement Our family recently enjoyed a wonderful 4-night stay at this 5-star hotel in Ibiza as part of a week-long holiday. Overall, we were extremely pleased with our experience and would highly recommend this hotel to other families visiting the island. What We Loved: Convenient Location: The hotel's proximity to the airport was a significant plus, making our arrival and departure smooth and hassle-free, especially when traveling with family. Impeccable Cleanliness: We were consistently impressed with the high standards of cleanliness throughout the hotel, from our room to the common areas. This attention to detail truly enhanced our stay. High-Quality Food: The quality of the ingredients used in the hotel's restaurants was evident in every meal. We thoroughly enjoyed the delicious and fresh food on offer. Exceptional Staff Service: The staff members we encountered were all incredibly friendly, helpful, and professional. Their dedication to providing excellent service made us feel very welcome and well taken care of. Areas for Improvement: Restaurant Staffing: During peak meal times, we noticed that the main restaurants seemed understaffed, which unfortunately led to queues. Addressing this issue would significantly improve the dining experience for all guests. Limited Daytime Activities: While this may have been due to our visit being in the off-season, we felt that there could have been more activities offered during the day to keep guests entertained. Spa Inclusivity: We were a little disappointed that access to the spa was not included in the main room price, nor was there an option to add it as part of our package. Offering this as an inclusion or an add-on option would be a great enhancement. Negative Aspects to Report: We genuinely did not encounter any negative aspects during our stay. Overall: Despite the minor areas for improvement mentioned above, our family was extremely satisfied with our stay at this hotel. We believe that if these points are addressed, future guests will undoubtedly have an even more exceptional experience. We would certainly consider staying here again on our next visit to Ibiza.

我們已經通過Trip.com在線支付了480英鎊的雙人間3晚。然而,抵達後,酒店僅僅因爲第二位客人將入住房間,就要求額外支付400歐元。 讓這更不合理的是,我在多個其他日期檢查了完全相同的房型,無論選擇1個成人還是2個成人,價格都是一樣的。房源本身也明確表示房價包括2位成人的住宿。 儘管如此,酒店在辦理入住時仍額外收取400歐元。這筆額外金額僅包括第二位客人的早餐和城市稅 - 絕對沒有房間升級,沒有加牀,也沒有提供額外的服務。事實上,收取的金額太高了,接近預訂完全獨立房間的價格。 在辦理入住時,酒店表示如果我們拒絕付款,第二位客人將不允許入住。我們多次嘗試以禮貌和建設性的方式與酒店溝通,但沒有靈活性或合理的嘗試來解決這個問題。 我完全理解爲早餐或當地稅支付合理的額外費用,但處理這種情況的方式感到非常不公平,事先溝通不暢。 Trip.com客服其實在整個過程中都很有幫助,甚至自己提供了補償,我們很感激。可惜酒店還是不願意公平地處理這種情況。 物業本身可能不錯,但這次經歷讓我們感到失望,不舒服,並被利用。定價的透明度和公平性至關重要,特別是對於國際旅行者。

當天在馬略卡旅行，突發了其他情況臨時訂的酒店，訂到了最後一間房，選擇完全正確。這家酒店很新，酒店總經理告訴我是去年十月才開業的，且冬季還關門維護了三個月，所以酒店內設施設備都很新，服務人員英語溝通完全沒問題，設計審美很在線，公共區域可以拍的可以看的很多，早餐也很精緻。前台服務小姐姐很漂亮英語很好服務很好，特別認真，我們聊得很開心，我説一定要在中國的social media上誇誇她，希望她能看到這條～ 還忘了説，這家停車免費且很方便，會幫你挪車安排位置，這其實在馬略卡很難得

我們去度蜜月了，預訂的時候我特意提了一下是蜜月旅行，結果酒店還送了我們一瓶卡瓦酒。 ㅠㅠㅠ 工作人員超級友好，自助早餐和晚餐也棒極了。 房間很乾淨！在陽台上喝啤酒感覺很愜意，雖然景色不算特別好，但離海邊只有兩分鐘的步行路程。日落景色真的太壯觀了，飯店位置也完美。

我們在阿瓜斯的住宿絕對是一次享受。位置是11/10。早餐很好吃。房間超級寬敞,甚至有兩個洗手池。 唯一需要改進的是屋頂游泳池的清潔。

關於客戶服務和靈活性的非常令人失望的經歷。我的妻子在我們預訂住宿後患有嚴重的背部問題,她現在病假,很可能需要手術。我們聯繫了酒店,解釋了醫療情況,詢問是否可以作爲例外取消預訂。 我們預訂的航空公司和另一家酒店都表示理解,並因情況而退款。不幸的是,Hotel Antgua Palma - Casa Noble拒絕任何退款或靈活性。 我理解取消政策存在,但在處理有記錄的醫療緊急情況時,應該期望有一定程度的同情心和客戶關懷。這非常令人失望,老實說給酒店留下了非常負面的印象。

我們在Can Simoneta Hotel度過了一個絕對令人驚歎的住宿。這個地方的一切都是美麗而寧靜的。 位置令人驚歎,海景令人歎爲觀止,橄欖樹,如此平靜的氛圍。每天早上醒來看到那個景色,感覺不真實。酒店本身非常時尚,設計得很好,與自然完美融合。 房間一塵不染,舒適,非常放鬆,每個細節都感覺周到,品質很高。 早餐也是一個亮點,享受新鮮的食物,欣賞令人難以置信的大海景色,使它更加特別。 工作人員很友好,專業,讓我們在整個住宿期間感到非常歡迎。 如果你正在尋找一個安靜,豪華的逃生,這個地方是完美的。我們一定會回來的。 強烈推薦!

我們在伊比薩的意外酒店度過了一個夢幻般的住宿!從我們到達的那一刻起,工作人員就讓我們感到歡迎和照顧得很好。在辦理入住時,我們對升級房間的選擇感到驚喜 - 我們很高興我們做到了!升級的房間寬敞,時尚,並提供了令人驚歎的景色,真正提升了我們的經驗。甚至在陽台上有一個熱水浴缸。 酒店本身以最好的方式實現了它的名字 - 充滿了令人愉快的驚喜,從別緻的裝飾到充滿活力的氛圍。每個細節都經過深思熟慮的策劃,我們整個住宿的服務都是例外。 強烈推薦這家酒店給任何尋找難忘和豪華伊比薩度假的人。值得每一分錢。我們一定會回來的!

The luxurious and magnificent Ibiza Gran Hotel Lujo 6⭐️ deserves the distinction: Home Sweet Home💫 for its professional and friendly team, led by Mr. Sierra the general manager They have the most comprehensive breakfast available in luxury hospitality, with an exemplary trilingual and helpful fine dining team.  We thank everyone for making us feel at home in Switzerland🇨🇭 thanks to the beautiful Andrea,🇵🇸🌹Valentina🌹 Laura🌹, Andi; the sexy Cuban🍒Kristina🌹, Maître Chek🖤, the magic omelet maker, and everyone in general.  We will be back🌞  Sincerely, Del Delgado Family from Cuba🌴