Hotel is in a good location about 5/7 minutes from the airport. It’s a resort, on the 1st floor of Gardens Mall Salalah. We had issues when we arrived, the gave us a standard room while we booked king room (the staff told us, that is referring to the bed size) this should not be the title of the listing (King Room etc). We got in touch with trio who were extremely helpful, the entire team, promptly. Had this been a European company, god help us, honestly (we all know when it comes to the crunch, not majority live up to their sales pitch). We took it upon ourselves also and had a word with the manager regarding this issue, who was happy to upgrade us to a very good room. We did spend a night in the standard room but it was still a very decent room. As mentioned before we done out locally so not sure about the food, conveniently located, take the lift straight down to the mall, this has a hyper market (carrefour) and Lulu is a walk down from the Mall (walking is not an option, you can it’s a bit of a walk with no pedestrian access). Staff friendly except one lady at the desk when asked for two glass sent the smallest cups via room service (glass are for restaurant only, we were told) but another kind lady at the desk in the morning (when requested sent these over). Would we stay there again? Yes, we would but make sure you check which room you are booking. Hats off to trip.com for being there with us all the way. The beach is a taxi ride away, the picture here is from Al Haffah beach and the frankincense being sorted by workers from Bangladesh. Remember to buy your Lubaan from salalah for cheaper and better quality. Thank you to Amjad and the manager for the upgrade. Ma Salaama
Very nice and peaceful hotel. The room was big, the stuff is very friendly. The beach is awesome! Prices in the restaurant are affordable. Nearby is Hilton where you can visit the bar.
訪訪客Hotel is in a good location about 5/7 minutes from the airport. It’s a resort, on the 1st floor of Gardens Mall Salalah. We had issues when we arrived, the gave us a standard room while we booked king room (the staff told us, that is referring to the bed size) this should not be the title of the listing (King Room etc). We got in touch with trio who were extremely helpful, the entire team, promptly. Had this been a European company, god help us, honestly (we all know when it comes to the crunch, not majority live up to their sales pitch). We took it upon ourselves also and had a word with the manager regarding this issue, who was happy to upgrade us to a very good room. We did spend a night in the standard room but it was still a very decent room. As mentioned before we done out locally so not sure about the food, conveniently located, take the lift straight down to the mall, this has a hyper market (carrefour) and Lulu is a walk down from the Mall (walking is not an option, you can it’s a bit of a walk with no pedestrian access). Staff friendly except one lady at the desk when asked for two glass sent the smallest cups via room service (glass are for restaurant only, we were told) but another kind lady at the desk in the morning (when requested sent these over). Would we stay there again? Yes, we would but make sure you check which room you are booking. Hats off to trip.com for being there with us all the way. The beach is a taxi ride away, the picture here is from Al Haffah beach and the frankincense being sorted by workers from Bangladesh. Remember to buy your Lubaan from salalah for cheaper and better quality. Thank you to Amjad and the manager for the upgrade. Ma Salaama
CCorinne_UAEOverall one of the best hotels I ever stayed in. Side note; I live in the UAE, where 5 stars hotel are really common.
The rooms are spacious, beautifully designed, the beds super comfy and the washrooms are every woman's dream (lightning, mirrors and amouage amenities).
Staff is super attentive, accommodating and naturally friendly. They actually love what they do and we as guests can feel it's authenticity - which makes everything dining experience really special. The food was beyond delicious and the variety in the buffet made it hard to choose and even harder to not overeat.
Congratulations to the management and leadership of the hotel team - you truly do an amazing job.
I will definitely be back!
AAYMAN AHMED MOHAMMEDVery good hotel nice stay comfortable stay 10 out of 10 next time if I come to Salalah hundred percent I stay with you people staff is very good food is very good rooms are spacious very clean room the staff is very helpful heart of the city all the people are very cooperative nice people of Sala. Thank you