Had a pleasant stay with warm hospitality. The location is excellent. Just a short walk to the massive Tunjungan Mall. The room was simple and clean. The shower water pressure was a bit low, and the bathroom only had an overhead shower without a handheld option, which made it slightly less convenient. Still, overall it was a good experience.
This was my first trip to Surabaya and I had decided book Four Points Sheraton Tunjungan given its central location and competitive room rate. I was pleasantly surprised when the hotel recognized my Marriott Bonvoy member status and accorded me the corresponding benefits despite me not making this reservation via the Marriott Bonvoy app. Kudos the hotel staff for that!