TTravellingcouplein40’sVery xmasy and festive. Overall we had a lovely stay however very expensive and some small things.
You needed to prebook restaurants and spa which meant we were unable to use spa, and certain restaurants as we booked the trip on the morning and no reservations left, had to have room service which took over hour and half for sandwiches and no hot food after 22:30.
Breakfast good although very long wait 40 mins on day of departure we used the signature restaurant as Olive/main restaurant even busier.
The bar with singer and Musician was relaxing and offered just what we were looking for but min of £16 each per cocktail is steep.
We used the signature lounge for a free prosecco (between 4-6) on day of arrival but closed early so never used again.
Small things in room- never replenished water or Welsh cakes or wine which we upgraded for. No corkscrew and phone didn’t work to call housekeeping, found staff member and waited an hour and it still didn’t arrive so we took the wine to get it opened.
Can’t connect to screen play if using apple, only android? No flannels in bathroom and no bubble bath for the bath which was a shame.
Mostly friendly staff although some on reception had a slight attitude when we asked for basics like water. Concierge was helpful and friendly. Bar and restaurant staff attentive. We would go back (already visited before) and ask for upgrade to signature rooms.
MMrs.MVHConveniently located near the station, shops, and bus stops, this hotel is well-positioned for exploring the area. While cleanliness was satisfactory, the service could use some improvement. One notable drawback was the unpleasant smell upon entering the ground floor and reception area. The room amenities were nice, but the bed is so comfortable. Breakfast service was decent, but there's room for improvement. Overall, I'd give it 4 out of 5 stars – a solid choice with some areas for refinement.
訪訪客用戶Fantastic hotel! Had an excellent stay, the staff were extremely friendly, the hotel was spotlessly clean and the breakfast was delicious. Thank you very much :-)
訪訪客用戶Hotel is located very close to motorway junction. Easier for travellers for a nights stay. The hotel also have enough car parking space. Unfortunately the room I stayed had a very bad odour. The shower and toilet were also cramped but I dint mind as I was staying only for a night. Not ideal if you are staying for couple of days and planning to spend most of the day in the room.
訪訪客用戶Paper thin walls and a ceiling that bounces when the people above walk around. 2am fire alarm which the receptionist didn’t seem to know what to do. Doors slamming and people talking in the main corridor through the night. Fair to say that I had very little sleep and will never ever stay here again.