All the staff go above and beyond polite always welcoming with a smile when I arrived my room wasn't quite ready the lady on reception made me a coffee while I waited for the room to be cleaned will recommend to anyone who wants to stay in Newport and it only about 3 minutes from train station
Hotel is located very close to motorway junction. Easier for travellers for a nights stay. The hotel also have enough car parking space. Unfortunately the room I stayed had a very bad odour. The shower and toilet were also cramped but I dint mind as I was staying only for a night. Not ideal if you are staying for couple of days and planning to spend most of the day in the room.
Very xmasy and festive. Overall we had a lovely stay however very expensive and some small things.
You needed to prebook restaurants and spa which meant we were unable to use spa, and certain restaurants as we booked the trip on the morning and no reservations left, had to have room service which took over hour and half for sandwiches and no hot food after 22:30.
Breakfast good although very long wait 40 mins on day of departure we used the signature restaurant as Olive/main restaurant even busier.
The bar with singer and Musician was relaxing and offered just what we were looking for but min of £16 each per cocktail is steep.
We used the signature lounge for a free prosecco (between 4-6) on day of arrival but closed early so never used again.
Small things in room- never replenished water or Welsh cakes or wine which we upgraded for. No corkscrew and phone didn’t work to call housekeeping, found staff member and waited an hour and it still didn’t arrive so we took the wine to get it opened.
Can’t connect to screen play if using apple, only android? No flannels in bathroom and no bubble bath for the bath which was a shame.
Mostly friendly staff although some on reception had a slight attitude when we asked for basics like water. Concierge was helpful and friendly. Bar and restaurant staff attentive. We would go back (already visited before) and ask for upgrade to signature rooms.
Paper thin walls and a ceiling that bounces when the people above walk around. 2am fire alarm which the receptionist didn’t seem to know what to do. Doors slamming and people talking in the main corridor through the night. Fair to say that I had very little sleep and will never ever stay here again.
好
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7.9/10
每晚起價
MXN1,006
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8,1/10
很好
訪訪客用戶第二次來這裡,我非常喜歡它,它符合所有條件!休閒設施很棒,環境優美,飯店維護得很好。服務很棒,每個人總是那麼樂於助人,我一定會再回來。我在泳池邊放鬆的照片!位置也很好,靠近卡迪夫(我們去了 Harry Styles 音樂會)
訪訪客用戶Paper thin walls and a ceiling that bounces when the people above walk around. 2am fire alarm which the receptionist didn’t seem to know what to do. Doors slamming and people talking in the main corridor through the night. Fair to say that I had very little sleep and will never ever stay here again.