在英國達勒姆郡，設有早餐的飯店

一家人需要在杜倫住一個星期酒店，第二晚選了這裏。看評論説是杜倫最好的酒店，看到英文評論偏多，説明當地人都喜歡住這裏。酒店外觀上很有特色，城堡一樣，1896年建的。標準房復古舒適，早餐也很豐盛。步行去教堂和城堡特別方便。房間確實隔音差一些，其他都很滿意，會考慮再次入住。

The room was spacious and comfy beds. It comes with free breakfast, which is good. Breakfast was alright, the same food every morning. The only thing that lets us down is one of the staff in the restaurant. We sat there for ages waiting to be served. Because he won't be serving us not until 8pm. So we've waited patiently, because we have just arrived that night and was very hungry. This man was serving other people, but not us. So my husband and I were wondering what's going on. So my husband went to the till and queued up. But when it's my husband's turn, he asked, ”Who's next?? Obviously, my husband was in front of him. Then, when my husband asked if we could order now, he looked at him and me and saying ”Oh, just wait to your table, and I will get your order from there. . Maybe because I am the only Asian there. I feel like there's a bit of ****** to be honest. We went back to our table and waited to be served again. But he didn't turn up and served the next table beside and served some other customer who came after us. I was so mad and upset. But I don't want cause a scene. So we we just went out and looked for another restaurant outside the hotel. We're so disappointed, and we didn't expect to be treated like that. The receptionist was very nice and helpful. I just forgot his name. But the one at the restaurant is not nice at all. He ruined our family holiday. We won't be coming back anymore there.

下午四點入住高峯時不給優先取行李，被告知要和辦理入住的一起排隊，並且態度極為傲慢，感覺被歧視了！當時，我的uber還有五分鐘到，16:40的火車去倫敦，排隊取行李肯定是來不急了！！！我是等前台辦理完手頭的客人插空和前台説的，前台不管實際情況執意讓我去後麪排隊。我不知道這種不通情理的情況是不是屬於英國文化，如果是，我道歉（我沒有考慮到四點是入住高峯），如果不是，酒店應該給我道歉！！！最後，正在排隊辦入住的英國人都看不下去了，徵求了後面幾個人的意見後讓我插隊了，取個行李也就半分鐘。好在我順利上了火車，哎

Another lovely overnight stay. Good spa facilities and lovely meal at the Rob Room.

太美了！城堡酒店很漂亮，前台大叔很熱情。適合拍照。房間很安靜，暖氣很足。有意境。花園裡很多植物。library bar也適合坐那裡發呆。可惜沒有看到城堡裏的小貓。希望下次再來住這裏。

多年來,我去過哈特萊普多次,但在過去的幾年裏,我住在不同的地方,但我喜歡大酒店,工作人員很好,房間寬敞,位置理想,我確實遇到了一個粗魯的客戶,儘管工作人員做了一切,但不是很好他們可以爲她,所以我不得不告訴她,她是如此粗魯,肯定會再次入住,並且還要提到同一棟樓的咖屋,很棒的食物和再次不錯的員工

Brilliant hotel, very clean and the staff were exceptionally helpful (especially since we had two little ones—they couldn’t help us enough). The room was lovely and had thoughtful luxuries like a coffee machine and premium toiletries. A fantastic, stress-free stay for the whole family! Will definitely be returning again.

超值超讚的房間 總計兩個房間 四個人也住的開 旁邊是麥當勞 costa 咖啡 前台很熱情 還幫忙提行李 下次還要住這裏 碼住了

Absolutely spotless and finished to a high standard. Decor is modern and appealing throughout. Staff are helpful. Lovely restaurant and fantastic coffee served there. The only slight issue I would say, is that you can hear guests in the next room very easily and this isn’t desirable for obvious reasons. We sadly ended up with very noisy guests in the room next to us the first night we stayed and this caused considerable disruption to our sleep pretty much all night. Saying this, we didn’t notify the staff though (so they may have been able to help) as there was no phone in the room. The next night was fine and completely silent so this would be dependent on who you have staying near you.