普瑞米爾哈特爾普爾碼頭飯店(Premier Inn Hartlepool Marina)

Nice location. Comfy room. Good service. However BEWARE of after sales service and parking. I reviewed before booking and was aware of others who warned of parking fine company in that location. The hotel advertises as free parking. On arrival we entered car reg in reception and on check out asked if the car was okay in car park while we had brunch at restaurant attached. Reception said it was fine. 2 week later we get a £100 fine for staying 21 hours without paying. This was while we were booked in Premier inn with car registered. Tried calling hotel direct 5 times today … just cuts off. Called customer services same thing. Alternative is to email and they guarantee reply in 10 days. Pretty poor for a large brand in hospitality. Awaiting something from hotel reception/ manager at Premier Marina relating to this situation…

The cost of the hotel was excessive for what you were getting. It was close to my workplace and hence I opted for the Premier Inn, however, there has been a £150 increase since my last stay, (2x nights) The card machine didnt work and had to be disturbed later into the second night to pay, which could have easily been paid on departure or the next morning.

Great Hotel in a great location. Friendly & helpful staff, good food and a clean / comfortable room. It's great value for a good nights sleep. This is one of the best Premier Inns I've been to and will try to use again when I'm back in the area.

Hotel located at Hartlepool Marina, good access to town centre, staff very friendly, Room comfortable but only one chair which meant one of us had to sit on one of the beds which was awkward other than that very nice stay

The hotel and check in were as expected. The restaurant food and service was very poor. Bar service was poor, unfriendly staff. Food was limited, cold and tepid on arrival and steak was burnt. When advised was offered a free glass of wine. Not a great experience. Breakfast was cold at the servery so again not great. Decided to only eat there once. Hotel was good, food was extremely poor.

A superb Premier Inn. Hartlepool Marina is a very good Hotel Highly recommend to all...A1 ☆☆☆☆☆ Stars all-round

The staff are lovely both in the Hotel and Pub, Erika is always to help me out, as I have been staying since Feb 2024. I love staying at this Premier Inn and will tell my Friends and Family. The hotel is always clean and it's a big help having the free Car Park.

Rooms are always clean and presented well. Frequent visitor to this hotel as a base to Teesside and staff are very welcoming and make the experience seemless every time. Appreciate Sophie and Erika from the team having helped me with several bookings.

The room was immaculately clean, restaurant good too but the the most positive part of my experience was the lovely Erika and Sophie at the reception. They were both very friendly and welcoming and eager to assist with questions I had relating to my room and the restaurant. Also very informative about local shops, entertainment etc which was very handy as I am unfamiliar with the area. I'd definitely recommend 👌