宿霧市公寓

一開始我和搭檔在酒店住了幾天,服務很棒。然後我們計劃在宿務市以外旅行幾天,我們聽說 Quest 也有公寓,所以我們與商務辦公室的工作人員交談,在我們返回時租了9天的公寓。公寓寬敞,乾淨舒適, 客房部工作人員愉快,非常包容,實際上我們與每個人的整個體驗,從商務辦公室到前台,服務員,門衛,客房部等都是積極的。如果我們再次回到宿務,我們希望這樣做,我們肯定會把 Quest Residences 放在我們的名單的首位。

可以説是一間很老的招待所。 服務員很軸，不靈活。 我在攜程預訂的房間，三個人三間房，非要問我們三個人三間是還有其他人入住嗎？解釋半天我們就是三個人三間，還説你在最後一分鐘在平台預訂，那麼我就給你算預訂成功了吧。然後非説看不到我的付款訊息，我把付款訊息，銀行卡扣款記錄，以及攜程的訂單都給他看過後，還是不承認我的訂單預訂成功。現場再給了三萬p説第二天退，才讓我入住。且房間老化，設施設備不是那麼完善。早餐品類也少，服務態度很一般很一般。動作很慢！除了地理位置的優勢以外，再也再也不會入住了！不推薦！千萬謹慎！

Bad service I will definitely NOT recomment at all. We have booked ahead and they told us the rate wil not change at all. We would understand if they have informed us but we kept asking them and they said no the rate will stay as long you will pay the deposit which we paid right away. Now the person we talked to Ms Shayne has resign they wont honor the rate even we have the emailed but the other person Ms Jessica is still working at Bayfront Hotel Capitol, hasn't informed us at all at least we will know. Money is not an issue here, we were so frustrated about their communication and their service all they want is Money not the service. I even called ma y times but still the reception hasn't informed me at all. We have booked a room with kitchenette and there is stove but no pot to use or any basic things. Like what will I use then?! If you asked extra blanket/pillow/towel they want more money, which you have to pay more. This is why PHILIPPINES has a bad review at all I was looking forward as my friend recommended me to stay here but I should have listen to my GUTS then not to stay here but giving the benefits of the doubt. But I was right then. You don't want to stay here, you can stay at Cebu Parklane hotel and Radisson they have a good service and your money you paid for is worth it.

感覺是CP值挺不錯的飯店。在市區，鄰近大圓環。環繞著大圓環的是許多餐廳。出行搭Grab也很方便。備品也都有。有浴巾，沒有毛巾（我也沒問）。 含早餐，是一人份的，在一樓的餐廳。餐點好吃，但份量不是很多。大廳是位在3樓，很乾淨漂亮，櫃檯員態度很nice。1樓門口進出都有保全。 但因為位在市區，周遭環境髒亂些，市區都是如此的。但這不是飯店的問題。 1人共住了6晚，。因為環保，只有在第4天才請房務清潔整理，整理倒是普通，沒特別好壞。就是換了浴巾、倒了垃圾桶。 有一個問題是-熱水器的插頭好像和插座不符合。我試了好幾次就放棄了，我也沒問飯店人員。

酒店坐落在繁華市中心，交通便利，酒店管理專業，能耐心的處理客户的需求。在服務方面：提升服務細節，如接送機服務，送果盤服務。酒店設施齊全，房間乾淨整潔，住的很舒服。前台人員服務都很好，很主動，熱情。 旁邊就是SM購物中心， 買東西很方便！

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

設施：新穎方便使用 衞生：非常乾淨整潔，住起來很舒服 環境：周圍有很大的Mall，換錢吃飯非常方便 服務：服務人員非常熱情禮貌，打車門口就有很棒

房間的設定已經比較老舊了，抽水馬桶的按鈕按了老半天也下不去，毛巾也感覺硬硬的有點扎人。 優點：旁邊是Robinson mall，有超市和餐館還有星巴克，出行非常方便，也不用擔心安全問題。

本來在菲律賓住的幾家賓館都不滿意，而且看評價這家好像也不高。但是住了之後被驚喜到了！ 完全就是一家非常標準的老酒店的經營。和藹的前台、積極主動的門僮、完善的設施和不錯的位置。 要説缺點就是不是剛剛裝修的，但是一切裝修都還是很夠用而且並不破舊的。 早餐種類還行，但是服務很熱情。 總之沒有那種五星級或者特別高級酒店的樣子，但是整體服務環境和設施一定對得起300-500的房費了。一般在國內這個價是享受不到的這種水平 屬於一家朋友到宿務一定會推薦的酒店。

Had a short getaway with family and service was perfect and we were well looked after by everyone. I have to say a special mention to Ryan, had enquired about halal poultry for room service and DInning options. Ryan followed up with a call after confirming with the culinary team. Finding halal food in Cebu is very difficult, hence we appreciated Ryan’s personal touch on this. The Duty Manager, Owen was also very welcoming and friendly. Definitely will return back, should our travel plans brings us back to Cebu!