什未林公寓

Eine sehr große Hotelanlage die eigentlich viel Möglichkeiten bietet. Leider sehen die Außenanlagen ungepflegt aus und die Gebäude könnten auch etwas mehr Aufmerksamkeit vertragen. Der Empfang beim Einchecken war professionell und freundlich. Die Ernüchterung kam mit dem Öffnen der Zimmertür (Zimmer 304). Das Zimmer ist sehr klein und ungünstig geschnitten. In dem Raum in dem das Bett steht ist sehr wenig Platz. Das Bett selbst war, wie auch das Kissen in Ordnung. Der kleine Eingangsraum ist mit einem nicht nutzbaren Schreibtisch und einem Schrank ohne Türen ausgestattet. Ob das sehr einfache und lieblos zusammengebaut „Gebilde“ wirklich ein Schrank ist muss jeder selbst entscheiden. Das Bad war der einzige Lichtblick - hell und sauber. Vielleicht auch nicht mehr der neuste Standard aber gut nutzbar. Das Frühstück war von der Auswahl und dem Geschmack gut. Auch hier waren die Mitarbeitenden freundlich und hilfsbereit. Der Internetauftritt und die vier Sterne erzeugen Erwartungen, die definitiv nicht erfüllt werden.

I had stayed in this house before, even a few times, but a long time ago. Now I was shocked, because the way the property is run down is very scary and also very disappointing. What is fine as before: the location in the city is good and the Wi-Fi worked. But that was unfortunately already the positive experiences this time. The reception is only staffed until 22:00, so the concierge came right away also with the saying: I'm out of here, it's time to go home. Room card and bye. In the room, which at first superficial glance seemed fine, there were then the really disappointing surprises. And: A room change was now no longer possible because of the missing concierge. The main defect was the bed: Apparently the mattress is broken, because about 1000 nylon rods with a length of about 1mm pecked through the sheet when you sat or lay on it. That's how a fakir must feel. A pincushion of the finest. Every time I turned around I was awake with pain, so after two hours I decided to sleep the rest of the night in an armchair. Next to it, the facade spotlights shone into the room, and the darkening with blinds and curtains, which were not wide enough, worked only partially. Some of the furniture was really broken and the smoke detector was only visible as a socket on the ceiling. Next to it a lively cable tangle, which was obviously not built to the end. Also in the area of the corridors everywhere a considerable renovation backlog: letters of the lettering were missing, scuffs on the walls. The next morning at the reception, I complained about the night in the seating to the lady, who also tried to appease that problem, but could not or would not respond to my request for a 50% discount on the room rate. I also could not accept a free breakfast due to the upcoming customer appointment. My colleagues thought that I should have been fully reimbursed for the ”night”. A subsequent mail to the administration resulted in a 10% discount on the price. In summary: I think a new owner or management that will make the Plaza into one again, an it is urgently advised. It used to be a good hotel, but now it feels like the old GDR: no one cares anymore because no one owns it.