Car Chase Heroes

如果可能的話,這將是零微笑。(摘要/tl;dr版本:未能提供經驗,在幾個人等待3個小時後取消,沒有爲損失的旅行錢提供任何補償,毀了我的盲人父親80歲生日禮物,是糟糕的溝通者只有在公司監督經驗參與時才退還付款)完整版本:Drive在活動開始後3個小時取消,顯示完全缺乏真正的同情心,破壞了我盲人爸爸的80歲生日禮物。遠離這樣的活動是毀滅性的。我們走了200英里的路程(總共400英里的往返行程)。大約10或15個家庭在這次活動中遭受了同樣的待遇。之後,每個陣線都進行了糟糕的溝通。CCH 要求與會者聯繫以獲得補償,而不是僅僅作爲當然事項退還人們(他們有我們所有的細節可以做到這一點)。然而,他們並沒有爲Ablenet帳戶設置生育保險而煩惱,所以當我們按響我們被告知的號碼時,沒有人可以說話。他們花了一個星期的時間來打電話,然後迅速停止回覆電子郵件/從未回電,儘管曾不止一次答應這樣做......顯示他們重視多少Ablenet客戶–,即根本不重視。繼續未能退還事件/提供旅行補償的付款。Ablenet只是把我們傳遞給了CCH,CCH從來沒有提出過爲他們沒有提供的活動退款。最後我們設法獲得了退款,但只能通過Track Days–,他們絕對很棒。在涉及跟蹤日的情況下,CCH在2個工作日內退還了這筆錢。因此,CCH非常對待養老金領取者,並不太關心它進行適當的溝通,雖然當他們正常工作時,體驗的日子是美妙的(如果仍然是混亂的),我永遠不會再與他們預訂,因爲它只是引起太多的心痛。

I am unable to tell you about our experience as there was a mechanical failure with the car which meant the day was cancelled hence no experience.I do understand that these sorts of thing happen, and it is no-ones fault (not even the Romans!) But if you provide no service, you shouldn’t get any money, they are not giving me a refund as they said they are only able to offer a rebook.However, they cannot offer the same car at the at the track that was booked, so they cannot offer what I paid for, as far as I’m concerned that’s not good enough. If you can’t provide what has been paid for you give the money back, it’s called a refund I’m sure people have heard of this before it’s not a new mad fad.One of the answers given was “well everyone was in the same boat that day, so they all have to rebook”. Great response! Well again if you’re not offering the same experience and people can’t travel all over the country to go somewhere else you make out like bandits, keep the money and run! Pitiful excuse for customer service I really don’t know how companies get away with it AVOID AT ALL COST!!!! No better then double-glazing salesmen from the 80’s rip off merchant through and through.

Avoid at all costs if using a Buy A Gift Voucher!!My partner received a buy a gift voucher from his mum for Christmas, we booked his experience in and then a couple of days before we had an email to say that the experience has been cancelled because the car failed its safety checks - Not our fault at all. The company are now refusing to re-book the experience because the voucher will be out of date...it wasn't out of date when we booked it and its not our fault the car failed its safety checks! The customer service team is the worst I have ever experienced so I would avoid this horrible company at all costs.

Absolutely awful! Never got to have our experience because first Car Chase heroes cancelled it (because Tom Hanks was filing at Abingdon airfield and this over-ran), Re-booked, then 2 days before we receive an email that the Lamborghin Gallardo wasn't available as it needed repairs. This is what my two boys desperately wanted to drive. We didn't see the email until Sunday when we were about to leave, so didn't leave and emailed to advise this. On the next re-arranged date, myself and one of my two boys were ill with (and tested positive for) Covid. I tested positive on a Thursday and my son (who was due to drive) tested positive on Saturday. We tried to contact Car Chase Heroes but they only cover their phone lines untiol 5.30pm on Friday. There is a Facebook page but this is just an automated response to a handful of common queries. When I emailed Car Chase Heroes to complain they were uspset at my entirely polite (but frustrated) email saying we don't like the tone of your email and stating that they are a family run business. They absolutely are - so be warned! You will not get any reasonable level of customer service and you literally cannot contact them if you have any problems from 5.30pm on Friday up to your booked session on a Sunday. In fact calling them late on a Friday is often fruitless.