威尼斯別墅

Arrivata nel pomeriggio dopo aver telefonato 20 Min prima del mio arrivo,mi avevano detto che c'era il.parcheggio gratuito mamin realtà è una sorta di giardinetto adatta a una smart (c erano altre due vetture parcheggiate),quindi ho pagato il.parcheggio dovendo per di più scaricare sotto la copiosa pioggia l'app per parcheggiare. Ho dovuto richiamare la struttura per farmi aprire nonostante avessi già avvisato. La ragazza alla reception empatia non so dove sia sembrava anche infastidita. Arrivando in struttura ho scoperto che non c' era la colazione. Pulizia moooolto approssimativa, asse del water da prendere mira ed equilibrio per non scivolare via. Avevo prenotato anche per Novembre ma ho subito cancellato e riprenotato altrove. Struttura bella ma gestita molto superficialmente

I stayed here for three nights in July 2024 with two children (primary and teen). Hotel - the hotel is in the perfect location, we were able to walk to most attractions and it’s close to water bus stops. The hotel is just beautiful and elegant. The rooms were spacious and cleaned daily with fresh towels and toiletries stocked up. Shower was on the small side however fine for us. Smart TV in room which was great for evenings in. We stayed above the courtyard however didn’t find this loud at all and no issues sleeping. We had breakfast included and this was a lovely traditional breakfast with coffee, pastries etc. Staff were friendly and approachable; gave good advice on navigating our way around the city and a map given on arrival really helped! On the evenings we sat on the private dock and watched the boats go by. It was so peaceful. Hotel within walking distance to all main attractions such as Rialto bridge, St Marks etc. I would definitely recommend staying here if you visit Venice.

Nice place - Excellent location, clean/comfortable rooms, and a good shower. However, the checkout experience was very poor. We returned the keys in the morning and left our bags there for the day as we were flying home late, which was no problem. Later in the evening when at the airport I got an email from the manager claiming we did not return the keys to them and that they would need to change the locks on the room door/front door and get multiple copies of the keys made which would cost 200 EUR. I wrote back immediately explaining that we did return the keys to the lady who was there at checkout. I then checked my bank to discover they had already pre-charged the 200 EUR out of my account!! The next day the manager emailed me apologising and said that they had found the keys in the end. When I replied he said the payment had already been cancelled and to contact my bank. The problem is at the time of writing that 200 EUR is still ‘pending’ in my back and cannot be accessed 4 days later. This was their mistake, and they should be a lot more diligent in these kinds of situations before charging people such a large sum of money. This has left a bad taste one what was otherwise an enjoyable stay, and a stressful end to our visit to Venice.

房間暖氣很足，佈置也挺温馨，房間因為需要爬一層樓梯，有服務生幫忙抬行李倒還好。訂的無早餐，但結賬的時候又給免掉了。所以四星好評🤙🏻🤙🏻