奧地利薩爾茨堡州的2星飯店

The location, price and cleanliness was very nice. However the kitchen was terrible, not a single mug, glas or bowl. One morning the pots and pans were gone, I tried asking at the reception but no one there at the time spoke English. But worst of all was that our room was overbooked, one night when me and our friend got back we found someone sleeping in one of our beds and all other beds full. Will not return.

We stayed for 4 nights at beginning of February on a breakfast included deal which was excellent value. Hotel was quiet but only a five minute walk from the railway and bus stations. Very convenient as we had no car for this trip. Touristy part of Salzburg a 10/15 minute walk. All staff at hotel very friendly and helpful. Room had kitchenette (we had only booked a simple double) so that was quite a handy, unexpected feature. Modern bathroom, powerful hot shower, extremely comfy beds. Breakfast buffet was beautifully presented in a pleasant dining room, and with plenty of choice. Loved the contraption for boiling your own eggs!

我們從星期五開始爲我們家預訂了4天的房間。提供的房間很髒,很,看照片,也就是房間前的髒。當地的員工只能提供淨,因爲當時據說沒有相等的房間。因爲我們無法想象我們家人 在室裏,可能不夠清,而且還着, 在薩爾塞堡度過時間我們拒絕了,要求全部或部分退款,但不幸的是,員工沒有能力決定,並提請我們管理,但星期五下午已經無法到達。我們馬上給管理局寫了一份郵件,提醒他們錯誤,要求付款。在下週一再寫一封提醒信後,管理層的拒絕回覆,即取消我們房間,就超過了預訂的全額數額。他們認爲自己無法在預訂費用上接我們,這不符合他們的“解決辦法”。星期一早上我們又去了酒店,這次有人在管理層面,這又不想接我們。他甚至聲稱,他們星期五給我們提供一個等價的房間,作爲替代清的替代品,所以不能來接我們!我們想再看看我們的付費房間,但是這已經是別處的原!這樣他們就了兩倍,因他們的服務不好而引發!從客戶的角度看,這一切很難理解,特別是因爲管理層從來不對局勢表示遺,甚至向我們道歉。有經驗,我們不能向任何人推這個酒店!

The location, price and cleanliness was very nice. However the kitchen was terrible, not a single mug, glas or bowl. One morning the pots and pans were gone, I tried asking at the reception but no one there at the time spoke English. But worst of all was that our room was overbooked, one night when me and our friend got back we found someone sleeping in one of our beds and all other beds full. Will not return.

We stayed for 4 nights at beginning of February on a breakfast included deal which was excellent value. Hotel was quiet but only a five minute walk from the railway and bus stations. Very convenient as we had no car for this trip. Touristy part of Salzburg a 10/15 minute walk. All staff at hotel very friendly and helpful. Room had kitchenette (we had only booked a simple double) so that was quite a handy, unexpected feature. Modern bathroom, powerful hot shower, extremely comfy beds. Breakfast buffet was beautifully presented in a pleasant dining room, and with plenty of choice. Loved the contraption for boiling your own eggs!

我們從星期五開始爲我們家預訂了4天的房間。提供的房間很髒,很,看照片,也就是房間前的髒。當地的員工只能提供淨,因爲當時據說沒有相等的房間。因爲我們無法想象我們家人 在室裏,可能不夠清,而且還着, 在薩爾塞堡度過時間我們拒絕了,要求全部或部分退款,但不幸的是,員工沒有能力決定,並提請我們管理,但星期五下午已經無法到達。我們馬上給管理局寫了一份郵件,提醒他們錯誤,要求付款。在下週一再寫一封提醒信後,管理層的拒絕回覆,即取消我們房間,就超過了預訂的全額數額。他們認爲自己無法在預訂費用上接我們,這不符合他們的“解決辦法”。星期一早上我們又去了酒店,這次有人在管理層面,這又不想接我們。他甚至聲稱,他們星期五給我們提供一個等價的房間,作爲替代清的替代品,所以不能來接我們!我們想再看看我們的付費房間,但是這已經是別處的原!這樣他們就了兩倍,因他們的服務不好而引發!從客戶的角度看,這一切很難理解,特別是因爲管理層從來不對局勢表示遺,甚至向我們道歉。有經驗,我們不能向任何人推這個酒店!