匿匿名用戶Nice hotel, location a bit away from Alanya was clean and friendly staff, actually the staff were excellent, beach was rocky slippery but still ok, travellers make sure to take light swimming shoes with you, swimming pool was good too.
匿匿名用戶Amazing hotel & amazing location. The spa was great also. The staff were great & friendly. The only issue I had was that one of the cleaners at the facility stole money I left in the room. I returned to the room 2mins later & was shocked to see the money not there. When I reported it. They told me the staff thought the money was a tip but the money was hidden so how could she possibly think that. The managers and receptionist kept insisting she took the money because she thought it was a tip but it was practically impossible to think that especially when knowing how I hid the money. I also took a video of the incident. They also threatened to call the police on me because they didn’t want me complaining about the incident in the lobby for other customers to hear. I don’t think they would have gotten anywhere with that because I was the victim of theft. They offered me a gesture of a free massage or wine & fruits. I wanted a different gesture because I had already paid for a message & had bought my own wine already. I wanted transfer to the airport when I was time to leave instead but they resfused. I asked them to include breakfast instead they refused. So had to settle for a 20minute massage. The massage was good though. Other than the theft everything else was amazing. There was a male receptionist who was also a little rude. The female receptionist was pleasant.
Great hotel though I would definitely go back just make sure to keep valuables on me!
Ssanchirbayar UndrakhI'm sorry to hear about your experience at the hotel. Here's a revised version of your review reflecting your feedback:
Disappointing Experience at this Hotel, Antalya
I recently stayed at here, and unfortunately, my experience did not meet my expectations based on the information and images provided online. Here's a detailed review of my stay:
Accommodation (3/5): The room at Spa Hotel was not as advertised. The hotel lacks the amenities shown in the images, such as a pool and beach access. Additionally, the room did not offer any outside views as depicted in the promotional photos. This discrepancy was disappointing and misleading.
Service (3/5): While the staff was polite, the service did not fully compensate for the hotel's shortcomings. Check-in was efficient, but when I raised concerns about the discrepancies, the staff was unable to offer a satisfactory resolution.
Facilities (3/5): The Hotel does not have the advertised pool and beach amenities. This was a major disappointment, especially since I chose the hotel based on these features.
Overall Experience (3/5): My overall experience at this Hotel was disappointing and not reflective of the hotel's online portrayal. I would not choose to stay here again or recommend it to others seeking similar amenities.