在葡萄牙維塞烏區，設有SPA的飯店

We stayed here for our wedding night, and while parts of the property are well thought out, the overall experience didn’t meet expectations for the price and rating. Positives first: the hotel is beautiful and tastefully designed. The spa is a highlight—well kept and run by a warm, professional attendant. The saltwater pool is nicely maintained and a thoughtful touch. However, service overall lacked consistency and polish. A number of small missteps throughout our stay accumulated into an experience that didn’t meet 5-star standards. At the pool—during a heatwave—we couldn't get service for nearly 2 hours. No one was staffing the bar, though it was stocked and locked with a tick chain—odd, especially since there’s an honesty bar inside. I tried calling reception, bar, room service—no one picked up. It felt like I was filling in for missing staff. Eventually someone came and we could finally order drinks. At breakfast, I had a frustrating exchange. I asked for sliced bread or a knife to slice the rolls, and the server replied defensively, saying I should slice the bread at my table and return to toast it—but I only had a butter knife… Breakfast overall didn’t meet expectations. Ingredients were good, but offerings were limited. One morning, there were no eggs at all on the buffet. Hot items were available on request (for sustainability), but with just one staff member, service was slow and inaccurate. Waiting 15 min for coffee or wrong egg orders isn’t aligned with luxury standards. By contrast, breakfast at Solar de Vilar Seco—where we stayed just before—was luxurious and abundant, with premium cheeses, international options, and stunning variety. Chef Gilbert deserves praise. Our room was fine by 5-star basics but felt small and underwhelming for the price and the setting (a former royal manor). Again comparing with Solar de Vilar Seco: rooms there were bigger, airier, and restored with original 18th-century details, creating a far more luxurious feel. There were also some odd quirks. Guests have to ring a bell and explain themselves multiple times—even to re-enter from the garden or spa. I get the intent is security, but the execution felt intrusive and didn’t match the relaxed vibe expected in a place like this. The service tone, while not rude, felt more guarded than warm. Staff rarely smiled, and basic interactions—from front desk to breakfast to housekeeping—lacked the ease and attentiveness that define luxury hospitality. Service should anticipate needs, not react to them—and here it often felt reactive and flat. Finally, a personal note: we mentioned this was our wedding night on our booking, a detail many hotels mark with a small gesture. I’ve had handwritten notes, a treat, a spa perk, even upgrades—all of which make a guest feel seen. In this case, nothing. I mentioned it again at check-in—it was brushed off. This isn’t about freebies; it’s about feeling that the hotel values your special moment. That was completely missing.

這是我第一次寫評論,因爲需要找地方發泄我對酒店是多麼失望。我沒有很高的期望,畢竟是六感,不是超豪華但還是落空了。 公平地說,物業令人驚歎特別是泳池區但房間.....房間.....無語。我訂的江景房說50平方米但沒有行李空間,衣櫃在浴室內,如果可以稱之爲衣櫃。多麼天才的設計啊。 房間設施像古董一樣。吹風機,熨斗和熨衣板大概是從酒店建的那天起。鐵板很髒,我的衣服上留下了污漬。浴室門的把手是生鏽的金屬,有鋒利的邊緣,割破了我的手。看似智能的控制面板根本不智能,它對您按的任何內容都沒有反應。我按了請勿打擾,但它沒有顯示是否打開,導致第二天早上9點客房清潔進入我的房間。你必須用它來理解我的意思。 餐廳環境不錯,浪漫,但服務.....等了10分鐘才坐不是am的問題,等一個小時食物到達也不是問題,但我們等了一個小時後食物就冷了!這次經歷太糟糕了,我們決定第二天不吃晚飯。 水療設施在晚上8:30關閉,考慮到這是一個度假勝地,這相當早。工作人員從晚上8:15開始催促你離開。 泳池真的很不錯,如果住在那裏,儘量忘記房間,就呆在泳池裏,房間充其量就像3-4星級民宿 我經常旅行,正如你從我的鑽石加身份看到的那樣,但相信我,我不是抱怨者。這是我第一次寫評論,因爲我忍不住不寫它.....

📍位置:絕對令人歎爲觀止!招待所高高棲息在一座山上,可以欣賞杜羅谷葡萄園的絕佳全景,是當地的酒莊,可以直接在葡萄園中浪漫散步。開車最好能出入(免費停車)。雖然沒有現場餐廳,但有幾個有餐飲選擇的城鎮距離酒店僅需5-10分鐘車程。 🛋️ 房間:我們入住了兩個獨立的小木屋之一,全落地玻璃牆,直接從牀上看葡萄園的景色令人難忘!房間雖然感覺比照片中小了一點,但很現代,很溫馨。主樓有一個美麗,地道的大堂,一個游泳池,他們目前正在增加桑拿和按摩浴缸。 🍛 美食:早餐是亮點!比標準的歐式早餐多得多:一切都是新鮮的,是當地的,包括美味的橙子,橄欖油,蜂蜜就在農場上生產。他們甚至把烹飪時間安排到我們的到來,以確保一切都新鮮。晚上,您可以訂購小吃到下午6:00。我們也強烈推薦大堂的品酒:4-5的葡萄酒是€20-25(我們喜歡紅、白、玫瑰),另外可以加25歐元的慷慨冷切盤。 🛌🏻 服務:工作人員非常靈活和親切,處理我們入住和品嚐的Sylvia專業且信息豐富,就連準備早餐的女士(只講葡萄牙語)也非常甜美和細心。我們還收到了一些自制的免費港口葡萄酒!您也可以購買他們的優質產品帶回家:葡萄酒約12歐元,橄欖油6歐元,他們的蜂蜜價格同樣合理。真的是我們有史以來最好的住宿之一,物超所值!

酒店美美的，位於他們自家的葡萄莊園內。還可以參加他們自家酒廠的 wine tour 然後有wine tasting。餐廳的早晚餐很高水準，早餐是房價包的，晚餐也不貴，我們一行6人點了tasting menu 連 wine pairing，飽得差點走不動了。我們其中2人住了在大酒桶內，好玩但有點小（尤其是看到其他人的房間有了對比後），還有就是要走一小段路才可以回到酒店的住建築，所以如果有小朋友或老人就不建議酒桶了。

酒店的景色令人驚奇,它位於一個寧靜的地區,景色優美,但遠離一切。 清洗讓人很想,子着頭髮。 同樣的早餐,對於一個4星級的酒店,應該多種多樣,還有新鮮麪包,因爲麪包看起來不,他們應該替換食物,因爲,已經沒有水果,還有其他的事。 在游泳池酒吧的價格過高。 其實一切都是不錯的,酒店很漂亮

Extensive work being carried out meant noise throughout the hotel. Every time we needed reception we had to wait for staff to return. On the plus side, the restaurant staff were excellent.

溫泉非常棒,工作人員超級友好。停車方便,位置優越。餐廳絕對值得晚上吃,早餐也很好!

Nice staff, introduce the facilities in the hotel, gave you a welcoming drink. Large room with minimum items. Need to prepare your own tissue paper

Un hôtel magnifique, mais déception autour de la piscine extérieure La Pousada de Viseu est un hôtel splendide, plein de charme et d’histoire. L’accueil, le cadre, les prestations… tout était absolument parfait. Un véritable havre de paix. Malheureusement, la piscine extérieure a gâché notre expérience. Des enfants y sautaient bruyamment, éclaboussant dans tous les sens, en criant très fort, sans aucune intervention de leurs parents, ni du personnel de l’hôtel. C’est extrêmement dommage qu’aucun panneau n’indique des règles de respect ou de tranquillité, et qu’aucun membre du staff ne veille à faire régner un minimum de calme. Nous avons choisi cet hôtel pour nous reposer dans un cadre paisible, et non pour vivre l’ambiance d’une garderie bruyante. Résultat : nous n’avons même pas pu profiter de la piscine, tant l’agitation y était constante. Monsieur le Directeur, si vous lisez ce message, nous vous encourageons vivement à instaurer des règles de bon usage autour de la piscine, en accord avec le standing de votre établissement et les attentes de vos clients venus chercher calme et détente.

Hotel que correspondeu às expectativas. Qualidade de serviços.