We picked this place for price and location. We didn’t expect to wake up to a broken hose on the toilet and all of our clothes soaked. They did give us a plastic bag to put wet clothes in… but no offer of even a partial refund.
訪訪客用戶Finding and getting into the motel is fairly easy as it is on Hwy 76. The main lobby is very clean and welcoming as are the staff. I did note that they had a No vacancy sign taped to the door, so that let me know they were a popular spot on the *****. We got there a little early, and there wasnt a guarantee that our room would be ready but the lady was very nice and was able to get us in without an issue. Process was quick and easy and we were assigned room 1121, ground floor, furthest away from the main road, on the backside of the building. We parked, used the key easily (just tap and go), and walked in. The smell made it obvious to us that there had been a major flood or leak because it reeked of attempts to cover the smell of mold and mildew. We could see water damage everywhere and even the sheets on the bed were damp due to excessive moisture in the air. We have worked restoration from flooding and could distinctly smell something reminiscent of an ozone machine. The air unit was black and broken in pieces, but it still worked, for which we were grateful. The carpets were dirty and in a serious need to be cleaned although by the door had the worst of it. The silicone in the bathroom is seriously moldy and, at best, needs to be replaced and at worst scrubbed with a mildew cleaner like Lysol mold and mildew. The in room fridge had serious condensation on the inside so we figured that it had been giving them issues. It wasn't until the next morning that we noticed the patch job in the ceiling over by the door that it occurred to us that that is the bathroom of the floor above us and that there was a major leak that way. Overall, I have paid less for better rooms and if there had been an option, I would have asked for a different room. If not for the fact that we knew we would not be getting a refund, we probably would have left and went somewhere else. The staff were wonderful to interact with, but the room itself was not worth the visit. Its a flip coin or maybe a desperate act that will get us to book there again. Oh! Major gap in the door and the glass in the window to the room was cracked! Shower head was gross and growing stuff too.
RReedPThis is the 3rd or 4th time we've stayed here (I say 3, wife says 4 😂) and this time was definitely our least favorite. We'll still try it again but the amenities weren't up to previous stays.
I have booked the same style of room (1 King + Sofa Bed) every time, and we got that... But DANG was it tiny! There was literally 6-8 inches of walking room. The bathroom was overly spacious and the room could've used some of that.
The breakfast was rough too. Previously there were waffle makers, oatmeal, and other great hot options. This stay had eggs 👍 and shredded cheese 👍. While I give props for including a meatless ”sausage”, the standard pork sausage was mislabeled. The waffle selection was mismanaged. They offered a ”waffle with pearl sugar”, which is fine bc we've had those at other places. BUT instead of leaving the waffles in their single serve pouches, the employee was standing there opening them and putting them in the service container. 1) that's unnecessary touching by the employee & slobs who don't know what tongs are. 2) if kept in its package THEY WON'T DRY OUT. Also 3) in its package it's a perfect food for the grab and go guests.
Every single staff member we interacted with was AMAZING! The front desk, housekeeping, etc were all wonderful. We will be back, but definitely might need a different approach to the room.
訪訪客Location in proximity to city attractions is amazing 5/5. Location in terms of safety is 2/5. There isn’t a covered secured lot for your car and I was approached by many people asking me for money while taking a walk around the building. Service is hit or miss. When I arrived, and attempted to open my car door, I was accosted by the valet who yelled at me and asked me what I was TRYING to do. I told him I was checking in to the hotel. And he was aggressively unpleasant, seemingly angry that I had arrived. Conversely, the valet attendant the next day was polite and wonderful. The front desk was nice but did not review any of the amenities nor offer any information about the hotel, which is a shame. Nice but inattentive and uninterested. The service at both Idol Wolf and Good Press were 5/5. The food at both were 5/5. The hotel itself is gorgeous. There’s art set in an old gym. The renovation is well done. Enjoyed it very much. The view from the room was also very nice. The room itself was standard with a few attention to detail things needing addressed. Such as broken handles and non working bathroom fixtures. Overall would recommend this hotel because it is unique. Big plus - they allow pets!!! Yes!
KKristieMercy hospital was right across the street, so excellent location for us. Grandchild was born! Some street noise early one morning, but not consistent. Room was clean, staff friendly and breakfast was typical hotel breakfast. We would definitely stay here again, even if the hospital wasn’t needed.